Coffee - Coffee Clerk

Job Title: Coffee Clerk 

Primary Supervisor: Front End Manager 

Status: Non-Exempt 

Join our team at Broulim’s as a Coffee Clerk! We're seeking passionate individuals who love coffee and enjoy providing exceptional customer service. If you have a friendly attitude and a knack for making delicious coffee beverages, apply now! 

Job Summary: As a Coffee Clerk at Broulim’s, you will be responsible for operating our coffee bar and providing customers with high-quality coffee beverages and exceptional service. You will prepare a variety of coffee drinks, maintain cleanliness and organization in the coffee area, and ensure customer satisfaction with every cup. 

Examples of Duties: 

• Greet customers in a friendly and welcoming manner as they approach the coffee bar. 

• Take customer orders accurately and efficiently, offering recommendations and answering any questions about coffee selections. 

• Prepare and serve a variety of coffee beverages, including espresso, cappuccino, latte, and drip coffee, following standard recipes and preparation techniques. 

• Operate coffee equipment, such as espresso machines, grinders, and brewers, ensuring proper maintenance and cleanliness at all times. 

• Monitor inventory levels of coffee beans, syrups, and other supplies, and notify management when stock is low. 

• Keep the coffee bar area clean and organized, including wiping down counters, tables, and equipment, and disposing of waste properly. 

• Handle cash and card transactions accurately, processing payments and providing customers with receipts. 

• Maintain a safe and sanitary work environment by following food safety and hygiene guidelines, including handwashing and glove usage. 

• Engage with customers to build rapport and ensure their satisfaction, addressing any concerns or issues promptly and professionally. 

Knowledge: 

• Knowledge of different coffee types and brewing methods. 

• Understanding of coffee equipment operation and maintenance. 

• Familiarity with health and safety regulations related to food service. 

Skills: 

• Excellent customer service skills, with the ability to communicate effectively and provide friendly service. 

• Strong attention to detail to ensure accuracy in order taking and preparation. 

• Ability to work efficiently in a fast-paced environment while maintaining quality and consistency. 

• Basic math skills for processing transactions and handling cash. 

• Good multitasking abilities to handle multiple orders and tasks simultaneously. 

Abilities: 

• Ability to stand for extended periods and work in a fast-paced environment. 

• Flexibility to work a variety of shifts, including early mornings, evenings, weekends, and holidays. 

• Positive attitude and willingness to learn and adapt to changing circumstances. 

• Team player mentality and ability to collaborate with coworkers to ensure smooth operations. 

Minimum Qualifications: 

• High school diploma or equivalent. 

• Previous experience in a customer service or food service role preferred. 

• Knowledge of coffee preparation techniques and equipment operation is advantageous. 

• Ability to obtain any required food handler's permits or certifications, as required by local regulations. 

• Physical ability to lift and carry moderate loads and perform tasks requiring bending, stooping, and reaching.