Beverage Server - Part Time

The primary responsibility of the Beverage Server is to ensure complete customer satisfaction by serving and providing beverages to our guests to ensure an enjoyable stay. 

• Greets and welcomes all guests in a pleasant and professional manner.  
• Provides timely cocktail service in a friendly and courteous manner.  
• Keeps assigned areas clean and empty of glasses and bottles.  
• Constantly looks for service opportunities.  
• Responds to and resolves guest complaints.  
• Answers guest questions and is knowledgeable about property events and attractions.  
• Performs all side work at assigned station, such as, stocking coffee, glasses, sugar, cream and coffee dispenser.  
• Provides fast (20 minute or less round time), friendly, professional beverage service to casino guests; carries full trays on every round  
• Takes drink orders, communicates with bartender, assists in the preparation of drinks and presents drinks to guests  
• Maintains clean and stocked workstation  
• Handles money according to procedure  
• Monitors guest consumption of alcohol and intervenes as needed according to guidelines  
• Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos  
• Promotes casino events and programs  
• Works closely with Total Rewards Center to promote new card sign up programs.  
• Works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor  
• Provides personalized service and uses guest names  
• Resolves service problems according to guidelines  
• Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.  

• Requires standing and walking continuously with a tray up to 20lbs throughout the shift.  
• Must be able to lift and carry 20lbs.  
• Must be able to work in extreme heat during the summer months.  
• Must be able to stand for entire shift.  
• Must be able to access service area when picking up beverage orders.  
• Must be able to converse over the telephone in an environment with loud background noise.  
• Must be able to stoop, bend and reach.  
• Must have the manual dexterity required to write drink orders, prepare drinks and garnishes and beverage orders.  
• Must be able to listen and respond to visual and aural cues.  
• Must be able to simultaneously handle the demands of many customers.  

• Must be a minimum of 21 years of age or older.  
• One-year previous high volume cocktail experience.  
• Minimum of one year customer service experience in a previous position, where the primary job duty is direct customer service, is required.  
• Must possess excellent customer service and communication skills.  
• Must be able to initiate and engage in conversation in a professional and friendly manner.  
• Must present a professional and pleasant appearance that guests will find appealing and approachable in order to engage in conversation.  
• Must be able to work any day of the week and scheduled shift.  
• Must be able to get along with co-workers and work as a team.  
• Must present a well-groomed appearance.  
• Work requires knowledge of tray service and cocktail ingredients.  

Hourly Rate: $7.01 per hour plus tips