Safety Associate I

Position Summary

The Safety Associate I is responsible for ensuring the safety of clients, staff, vendors, volunteers, and other visitors at assigned Colorado Coalition for the Homeless (CCH) locations. This role focuses on de-escalation, crisis prevention, and maintaining a trauma-informed approach to safety while promoting a safe environment. Safety Associates at CCH are not an extension of law enforcement but serve as proactive safety professionals in a supportive capacity. This role works at or within a defined CCH location in a dynamic environment supporting the safety needs of CCH staff, clients and residents.

Duties/Responsibilities (Essential Functions)

• Conduct regular inspections of assigned Coalition sites to ensure a safe environment.
• Assist staff in assessing potentially dangerous situations and intervene as necessary to prevent escalation.
• Escort employees as needed to promote staff safety.
• Monitor and ensure compliance with CCH safety procedures and visitor policies
• Provide crisis intervention support, focusing on verbal and physical de-escalation methodologies, while adhering to trauma-informed principles.
• Collaborate with law enforcement agencies and emergency healthcare personnel as needed.
• Document and submit reports on all incidents involving physical intervention or security concerns.
• Participate in and apply knowledge from ongoing safety and de-escalation training.
• Ensure timely & accurate use of all company systems as required while maintaining complete up-to-date records and any future upgrades as directed.
• Foster and maintain an inclusive and respectful work environment that promotes a team-oriented work environment.
• Utilize advanced verbal de-escalation skills in addition to CCH Non-Violent Crisis Intervention methods.
• Perform additional duties as assigned

Education, Licensure and Certifications 

• High school diploma or equivalent required.
• CPR/First Aid Certification required within 30 days of employment.
• Bi-lingual English-Spanish and/or ASL preferred

Experience

• Experience working in high-volume environments preferred.
• Experience working with individuals experiencing homelessness or in a direct human services role preferred.
• Experience as an EMT, firefighter, or first responder preferred.

Job Competencies

• Strong critical thinking and decision-making skills.
• Excellent customer service and interpersonal communication skills.
• Knowledge of issues affecting individuals experiencing homelessness and a commitment to serving underserved populations.
• Ability to assess and de-escalate potentially dangerous situations.
• Strong verbal and written communication skills.
• Proficiency with office equipment and Microsoft Office applications.
• Ability to maintain confidentiality and demonstrate a sincere desire to support others.
• Ability to prioritize multiple responsibilities and exercise sound professional judgment.
• Ability to engage with individuals who may be experiencing crisis, behavioral health issues or substance use disorders while using a trauma-informed approach.

Physical Demands and Working Conditions
The physical demands and work environment are representative of those that must be met or encountered to successfully perform the essential functions of the job with or reasonable accommodation and without posing a direct threat to safety or health of self or others. In compliance with the Americans with Disabilities Act, CCH provides reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the Company.

Physical Demands

Percentage of work time spent on activity →

0% - 24%

25% to 49%

50% to 74%

75% to 100%

SEEING: Must be able to read computer screens and printed documents.

X

HEARING: Must be able to hear well enough to communicate with employees and others.

X

STANDING/WALKING

x

CLIMBING/STOOPING/KNEELING

x

LIFTING/PULLING/PUSHING

x

Working Conditions 

• Work in various settings, residential, clinical environments, field encampments, and traditional office spaces.
• May be assigned to work in or near encampments or other high-risk locations.
• May be required to work outdoors in varying weather conditions, including heat, cold, and wet environments; or in unsheltered locations as needed.
• May escort clients and/staff or participate in professional meetings in non-climate-controlled environments.
• Occasional exposure to noise, odors, or crowded environments.
• While not an expectation, physical intervention with clients may occur