Manager, Global Technology - Operational Data

Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 18,000 trained professionals
• 350+ locations worldwide across 60+ countries
• Fortune 500
• Globally unified systems

Job Description

Why This Role Matters 

The Manager, Operational Data leads the team as they develop solutions for the handling, movement, and storing of operational (transactional) data across multiple Expeditors business domains. This role is accountable for delivering business outcomes through effective team leadership, operational execution, technical guidance, and talent development. 

Working closely with a Technical Product Manager and technical and business stakeholders, this role helps establish priorities, remove obstacles, and ensure successful delivery of work aligned with organizational objectives. The work directly supports the ownership, consolidation, and scalability of operational data used at a transactional level across the company. 

Team and Technology 

The Operational Data team consists of seven engineers responsible for owning operational data used at a transactional level across the company. The team develops solutions for handling, moving, and storing operational data across multiple business domains while partnering closely with a Technical Product Manager to understand and set work priorities. 

The team supports the merging of legacy and migrated data into a single location and ensures APIs meet latency requirements needed when scaling into a migrated environment. Technologies and platforms include Postgres, GraphQL, backend and middleware software platforms, Expeditors Core Platform (ECP), and transactional tenants. The role partners with Engineering, Architecture, Product, Security, Operations, Infrastructure teams, business stakeholders, and internal customers. 

What Success Looks Like 

• Build and support a fully functional, high-performing team with the expertise and skillsets needed across the Operational Data environment. 

• Support creation and maintenance of an API library that meets customer data and latency needs.  

• Support creation and maintenance of a relational table blending legacy, third-party, and migrated data.  

• Deliver business outcomes through effective team leadership, operational execution, and technical guidance.  

• Build a collaborative, high-performing team focused on continuous improvement and long-term effectiveness.  

Key Areas of Impact 

Team Leadership and Development 

• Lead and develop a team of seven engineers, creating an environment that supports accountability, engagement, collaboration, continuous learning, knowledge sharing, and cross-training. 

• Establish clear expectations, provide regular coaching and feedback, support career development, and participate in hiring, onboarding, and retention efforts.  

Technology Delivery and Execution 

• Accountable for team commitments and delivery outcomes across operational data solutions, including API libraries, relational data platforms, and operational data ownership initiatives.  

• Prioritize and coordinate work with the Technical Product Manager, identify risks and dependencies, resolve obstacles, and balance delivery expectations with long-term maintainability and operational stability.  

Operational Excellence 

• Monitor operational health and support continuous improvements to team processes, quality, reliability, effectiveness, and sustainable delivery practices.  

• Ensure APIs meet latency requirements needed when scaling into a migrated environment and support the integration of legacy, third-party, and migrated data into unified solutions.  

Technical and Strategic Direction 

• Provide technical guidance, support informed decision-making, and ensure solutions align with established engineering principles, standards, and architectural direction.  

• Partner with architects, technical leaders, and peer managers to evaluate technical approaches and trade-offs while encouraging automation, operational excellence, and continuous improvement.  

Stakeholder Partnership 

• Partner with technical and business stakeholders to establish priorities, remove obstacles, and ensure successful delivery aligned with organizational objectives. 

• Build productive working relationships across Engineering, Architecture, Product, Security, Operations, Infrastructure teams, business stakeholders, and internal customers to align priorities and improve delivery outcomes.  

Resource and Vendor Alignment 

• Manage team resources, participate in workforce planning and resource allocation discussions, and monitor work capacity to ensure resources are aligned with business needs.  

• Coordinate with vendors, partners, or service providers when needed to support team objectives.  

This position is on-site and will reside in the greater Seattle, WA. area at one of the following locations depending on availability. Candidates must be local or willing to relocate. Relocation assistance is not offered for this position. 

• Downtown Seattle 

• Federal Way 

• Lynnwood 

• Bellevue (Factoria) 

Qualifications

Qualifications for Success 

Required  

• Bachelor's degree in Computer Science, Information Systems, Engineering, Business, or a related field, or equivalent combination of education and experience. 

• Experience with databases, including relational databases and other database technologies such as NoSQL. 

• Experience leading teams on projects supporting real-time data engineering. 

• Experience with data modeling and reporting. 

• Experience with Online Analytical Processing systems for performing complex analytical queries and reporting. 

• Experience with Online Transaction Processing systems for handling transactions efficiently. 

• Experience with logistics industry data. 

• Knowledge of techniques for streaming data changes from OLTP to OLAP systems in real-time. 

• Understanding and experience of RDF and labeled property graph databases and their application in data modeling. 

• Experience with Change Data Capture (CDC) and event sourcing to ensure timely data consistency across OLTP and OLAP databases. 

• Experience leading technology teams, technical initiatives, products, platforms, or services. 

• Experience coaching and developing technical employees. 

• Experience coordinating work across stakeholders and managing competing priorities. 

• Experience delivering technology solutions that support business objectives. 

• Experience working in a collaborative, cross-functional environment. 

• Strong leadership, coaching, employee development, communication, and stakeholder management skills. 

• Ability to plan, organize, prioritize, and execute work effectively while balancing technical, operational, and business considerations 

Preferred 

• Microsoft Certified: Azure Fundamentals. 

• Prior people management experience. 

• People management experience in a technical environment. 

• People management experience in a logistics environment. 

• Knowledge of Java and/or Python. 

• Knowledge of DevSecOps pipelines. 

• Experience with Agentic AI development processes and practices. 

• Knowledge of service/microservice architecture in the cloud. 

Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not transfer or sponsor applicants for U.S. work authorization (such as an H-1B visa) for this opportunity. 

Additional Information

Compensation and Benefits

Base Salary: $164,00-$246,000

Benefits: Expeditors offers competitive benefits to all full-time employees including:

• Paid vacation
• Holidays (10)
• Flexible Days (2)
• Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)
• 401(k) Retirement Savings Plan with employer match
• Employee Stock Purchase Plan (ESPP)
• Medical, Prescription Drug, Dental & Vision Coverage
• Health Savings Account (HSA)
• Life and Disability Insurance
• Paid Parental Leave (additional eligibility criteria)
• Dependent Care Flexible Spending Account (DC FSA)
• Commuter Benefit
• Employee Assistance Program (EAP)
• Training and Personnel Development Program
• Educational Assistance and Reimbursement
• Position is full time (40 hours per week) Monday through Friday 

All your information will be kept confidential according to EEO guidelines.