Talent Services Senior Manager

Greenberg Traurig (GT), a global law firm with offices 15 countries around the world, has an exciting employment opportunity for you. We offer competitive compensation, a comprehensive benefits package, and the opportunity to work in an innovative and collaborative environment.

Join our Human Resources Team as a Talent Services (Human Resources) Senior Manager located in our Chicago office.

We are looking for a highly skilled human resources professional who thrives in a fast-paced, business driven environment. Bring your can-do attitude and strong work ethic to a team that values innovation and initiative. You will have the opportunity to collaborate with talented colleagues across the GT platform, delivering top-tier client service and building meaningful relationships. Your outstanding communication abilities and client-focused mindset will make you a trusted partner and a key contributor to our ongoing success.

Join us in our Chicago office where your in-person presence will be essential for fostering collaboration, engaging in professional development, and building a vibrant workplace culture. If you are passionate about anticipating needs, finding creative solutions, and making a lasting impact, we invite you to apply.

Position Summary

The Talent Services Senior Manager partners with the Chief Talent Officer, Business Director, and Co-Managing Shareholders to provide human resources, professional development and recruiting support to the Firm’s Chicago office in the areas of performance management, training and development, employee relations, policy administration, and other areas within the Talent Services department.

Key Responsibilities

• Leads the recruitment, onboarding, and retention efforts for attorneys and staff, including identifying candidates and conducting new hire orientation
• Collaborates with management to enhance morale, engagement, and retention by developing initiatives that promote professional growth, opportunity, and a positive office culture
• Acts as a resource for employees and management by providing guidance on human resource policies and interpretation, benefits, FMLA, STD/LTD, and Worker’s Compensation, while ensuring compliance with federal and state regulations
• Manages employee relations by addressing and resolving complex issues, supporting managers with coaching, counseling, performance management, and administering corrective actions or disciplinary processes, including the management of disciplinary meetings or separations
• Oversees the performance management process for associates and staff, including talent reviews, development of improvement plans, and facilitation of manager training and professional development programs
• Demonstrates a solid understanding of fundamental compensation principles; provides informed salary recommendations and supports the Business Director in the annual administration of salaries and bonuses
• Collaborates with Talent Services to identify career paths; provides input on workforce and succession planning
• Partners with Professional Development on resources for training and skill development; ensures all training requirements are completed
• Ensures the accuracy, integrity, and compliance of all personnel records, including recruitment documentation, I-9s, EEO files, and new hire/separation records
• Develops, implements, and continuously improves HR processes, practices, and procedures, recommending policy changes where appropriate and supporting change management initiatives within the office
• Supervises legal support staff to ensure they deliver high-quality assistance to attorneys and maintain efficient workflow
• Assists with other department activities as needed, and performs additional duties and responsibilities as assigned

Qualifications

Skills & Competencies:

• Ability to establish credibility with staff, attorneys, and executive management
• Excellent interpersonal and communication skills (oral and written), professional demeanor, and presentation
• Ability to work under pressure to meet strict deadlines and effectively prioritize multiple tasks
• Analytical with strong problem-solving skills, takes initiative and uses good judgment, excellent follow-up skills
• Provide outstanding client service, meet high quality standards for services, and meet or exceed client expectations; proactive in seeking innovative ways in which to help others

Education & Prior Experience:

• Bachelor's degree or equivalent experience in Human Resources, Business, Organization Development, or related field
• Minimum of 10 years’ experience in human resources, business management, or related field preferably in a law firm or professional services organization; including prior management/supervisory experience
• SHRM-CP/SCP certification or professional in Human Resources (PHR/SPHR) preferred
• General knowledge of federal, state, and local employment laws and practices, including compliance with Illinois employment laws and Chicago employment ordinances
• Demonstrated experience recruiting and understanding of best practices
• Strong understanding of benefits and compensation programs and other Human Resources programs

Technology:

• Experience with ATS and HRIS systems, preferably Workday
• Proficiency in Windows-based software and Microsoft Office Suite applications, including Word, PowerPoint, Excel, and Outlook as well as Adobe
• Exceptional computer skills with the ability to learn new software applications quickly
• Experience using firm-approved AI tools (e.g., Copilot, ChatGPT, or similar platforms) to support professional and managerial work, applying judgment to validate outputs and maintain accountability for final deliverables
• Models and promotes responsible AI use, including the adoption of emerging AI technologies, emphasizing privacy, confidentiality, and appropriate human oversight

Physical Requirements:

• While performing the duties of this job, the employee is occasionally required to move from their workstation or desk throughout the work area to work independently or with a team to meet with colleagues or supervisor and retrieve work assignments
• This position may also be sedentary and require the employee to sit for extended periods of time
• Requires manual dexterity to use a phone, enter data into a computer, handle objects, and use office equipment

GT is an EEO employer with an inclusive workplace committed to merit-based consideration and review without regard to an individual’s race, sex, or other protected characteristics and to the principles of non-discrimination on any protected basis. ​