RCCYC Family and Volunteer Liaison Coordinator

Description

RCCYC Family & Volunteer Liaison Coordinator — Job Description

Title: Parent & Volunteer Engagement Coordinator
Department: RCCYC (ROCK Community Center for Youth & Children)
Location: 5817 E. 32nd St., Indianapolis, IN 46218
Reports To: RCCYC Center Director
FLSA: Exempt | Full-time
Hours: 9-hour workday (8 hours onsite + 1-hour lunch), Monday–Friday; evenings/weekends required for family events and volunteer activities

Role Summary

The Parent & Volunteer Engagement Coordinator is responsible for building and sustaining strong relationships with RCCYC’s two most important partners: parents/guardians and volunteers.

This role leads RCCYC’s parent/guardian engagement efforts, ensuring families are welcomed, informed, and supported as active participants in their children’s growth. At the same time, the coordinator recruits, trains, and coordinates volunteers from Eastern Star Church ministries, corporate partners, schools, and community organizations.

By combining parent engagement and volunteer coordination, this role strengthens RCCYC’s culture of partnership and service, ensuring children and youth experience consistent, holistic support.

Key Responsibilities

Parent/Guardian Engagement

• Serve as the primary liaison to families, ensuring clear and consistent communication.
• Develop and lead parent orientation sessions and ongoing workshops.
• Create opportunities for parents/guardians to engage in volunteer service and family-focused events.
• Provide resources and referrals that support family needs, in alignment with RCCYC’s mission.
• Collect feedback from parents/guardians to inform program improvement.

Volunteer Recruitment & Management

• Recruit volunteers from church ministries, community partners, businesses, and schools.
• Conduct orientations and trainings, ensuring volunteers understand RCCYC’s mission, policies, and youth protection standards.
• Manage volunteer schedules, placements, and coverage needs in coordination with RCCYC staff.
• Maintain accurate records of background checks, service hours, and training completions.
• Recognize and celebrate volunteers through appreciation events and initiatives.

Partnerships & Community Engagement

• Build strong connections with ESC ministries to encourage member involvement.
• Partner with schools, businesses, and organizations for group volunteer service.
• Support the Center Director and leadership team in planning and hosting family and community events.

Administration & Reporting

• Manage budget lines related to parent engagement and volunteer programming.
• Track and report parent participation and volunteer service hours to the Center Director.
• Prepare monthly updates on parent and volunteer engagement activities.

Qualifications

Required

• Associate’s degree in nonprofit management, social work, human resources, education, or related field; or equivalent experience.
• 2+ years of experience in volunteer coordination, family engagement, or community outreach.
• Strong interpersonal, organizational, and communication skills.
• Ability to build relationships with diverse families, church ministries, and community partners.
• Ability to work 100% onsite, 9 hours daily (8 hrs onsite + 1 hr lunch) with flexibility for evenings/weekends.

Preferred

• Experience in youth-serving organizations.
• Familiarity with volunteer management or CRM systems.
• Bilingual skills a plus.

Certifications/Requirements

• Background check clearance.
• CPR/First Aid (attainable within 60 days).
• Mandated Reporter training.

Competencies

• Family-Centered – Builds strong relationships and empowers parents/guardians as partners.
• Recruitment & Engagement – Attracts, trains, and mobilizes volunteers effectively.
• Collaboration – Works well with RCCYC staff, church ministries, and community partners.
• Communication – Clear, empathetic, and proactive with families and volunteers.
• Organization & Planning – Coordinates multiple schedules, trainings, and events.
• Youth Protection – Ensures all volunteers meet RCCYC safety and compliance standards.

Physical/Work Conditions

• Active, youth-centered environment requiring mobility across program areas.
• Ability to set up volunteer/family events and occasionally lift up to 25 lbs.
• Onsite role with evening/weekend flexibility for events and volunteer service.

Success Metrics

• Strong parent/guardian participation in orientation, workshops, and events.
• Growth in the number and diversity of volunteers engaged annually.
• High volunteer and parent satisfaction/retention rates.
• Accurate and timely tracking of parent engagement and volunteer hours.
• Positive feedback from staff, families, and community partners.