Accounts Receivable Specialist

Description

Location: Monterey Park, CA – Onsite
Job Type: Full-Time
Department: Finance / Accounting

Elite Interactive Solutions is seeking an experienced Accounts Receivable Specialist to join our Finance and Accounting team. This position is responsible for the day-to-day execution of accounts receivable activities, including billing support, cash application, collections, customer account reconciliation, and aging management.

The ideal candidate is organized, detail-oriented, and comfortable taking ownership of a customer portfolio from billing through collection. This role works closely with Accounting, Operations, Sales, Account Management, and Service to resolve billing and payment issues, maintain accurate customer records, and support healthy cash flow.

Key Responsibilities

• Manage an assigned customer portfolio and conduct consistent collection follow-up based on aging, payment status, and risk.
• Apply customer payments accurately and timely, including researching unapplied cash, short payments, credits, and deductions.
• Reconcile customer accounts and aging detail and resolve discrepancies prior to month-end close.
• Support recurring and project-based billing by validating customer, contract, and operational information.
• Maintain clear documentation of collection activity, payment commitments, disputes, escalations, and next steps.
• Partner with Account Management, Sales, Service, and Operations to resolve billing disputes, contract questions, service completion issues, and billing readiness.
• Prepare accounts receivable aging, cash collection, delinquency, and escalation reporting.
• Escalate significant disputes, payment plans, concessions, credit risks, or service-hold considerations as appropriate.
• Maintain accurate customer master data, billing documentation, and audit-ready account support.
• Identify recurring billing and collection issues and recommend process improvements.
• Support the Accounting team with additional AR-related activities and projects as needed.

Requirements

Qualifications

• 3+ years of accounts receivable, collections, billing, or related accounting experience.
• Hands-on experience with cash application, aging management, collections, and customer account reconciliation.
• Strong written and verbal communication skills with the ability to communicate professionally with customers and internal teams.
• Intermediate to advanced Microsoft Excel skills.
• Experience working with an ERP or accounting system.
• Strong organizational skills with the ability to manage a high-volume portfolio and multiple priorities.
• Ability to maintain accurate documentation and meet established deadlines.
• Strong attention to detail and problem-solving skills.

Preferred Experience

• Experience working in a recurring revenue, service, installation, security, field-service, or project-based environment.
• Experience resolving billing, contract, or operational disputes across multiple departments.
• Experience preparing AR metrics, collection forecasts, aging reports, or process documentation.

What We're Looking For

We're looking for someone who takes ownership of their work and follows issues through to resolution. You should be comfortable communicating with customers, working across departments, identifying discrepancies, and escalating issues based on facts. 

Success in this role means:

• Customer payments are applied accurately and timely.
• Collection activity is consistent, organized, and well documented.
• Past-due balances are actively managed and prioritized.
• Billing disputes have clear owners and next steps.
• Customer account information and aging reports are accurate and reliable.
• Leadership has clear visibility into collections, delinquency, and potential AR risks.

Benefits & Perks

At Elite Interactive Solutions, we offer a comprehensive benefits package designed to support the health, financial well-being, and overall wellness of our employees.

Benefits for eligible employees include:

• Medical, Dental & Vision Insurance – Elite contributes toward employee and dependent coverage.
• 401(k) & Roth Retirement Plan – Company match of up to 6%.
• Health Savings Account (HSA) – Employer contributions for eligible employees enrolled in a qualifying health plan.
• Company-Paid Basic Life & AD&D Insurance.
• Company-Paid Long-Term Disability Insurance.
• Employee Assistance Program (EAP) at no cost to employees.
• Gym Reimbursement of up to $50 per month.
• Paid Time Off and Paid Holidays.
• Additional employee benefits and programs in accordance with company plans and eligibility requirements.

Elite Interactive Solutions, LLC is an equal opportunity employer. We are committed to providing equal employment opportunities to all qualified applicants and employees without regard to any characteristic protected by applicable federal, state, or local law.