Locations Coordinating Assistant

Have you often felt like you wanted your work to have meaning? Every day, Resurrection staff members are doing work that matters with people who care. Resurrection’s purpose since its conception in 1990 is to “build a Christian community where non-religious and nominally religious people are becoming deeply committed Christians.” Join our team and see how your contributions move the needle in transforming the World. 

Resurrection has an opening for a Coordinating Assistant in our Locations division! The position is full-time, nonexempt and is located at the Downtown campus at 1601 Grand Blvd, Kansas City, MO 64108. Please see below for a full job description.

Job Summary

The Location Coordinating Assistant provides administrative and operational support to the Downtown Location Pastor and Director of Operations & Community Life to ensure the effective day-to-day operation of the Downtown location. This position serves as a primary point of contact for the location, welcoming visitors, responding to inquiries, and supporting outside organizations that use the building, while also coordinating communications, supporting worship services and location events, maintaining administrative and financial records, and helping congregants connect with church ministries and resources. As a member of the churchwide Administrative Professionals team, this position also participates in professional development, cross-training, and collaboration across divisions.

Essential Responsibilities and Expectations:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position-Specific

• Provide administrative support to the Downtown Location Pastor and Director of Operations & Community Life and, as directed, assist other divisions and ministries.
• Maintain an organized, professional, and welcoming reception area. Serve as a primary point of contact for visitors and congregants by answering the main telephone line, responding to inquiries, and routing calls to the appropriate staff members.
• Maintain databases, registrations, and other administrative records as needed, including entering and reporting congregant connections in the church’s database.
• Receive, sort, and distribute deliveries, mail, packages, and items received from shipping carriers and the weekly courier. Notify staff when deliveries are received.
• Coordinate and prepare location communications in collaboration with Downtown leadership and the Resurrection Experience division, including digital slides, newsletters, worship announcements, website updates, and physical signage.
• Manage weekly follow-up processes for new visitors, gifts, and prayer requests in accordance with church protocols, ensuring information is accurately recorded and routed to the appropriate staff members for follow-up.
• Coordinate weekly communications and updates for Congregational Care Ministers and the Prayer Team.
• Assist congregants and guests with initiating Community Assistance requests by connecting them with the Community Assistance department and following established procedures.
• Receive checks and other gifts sent to the church, follow established procedures for handling and documenting gifts, and route them promptly to the Donor Relations team.
• Support Downtown staff in preparing for weekend worship services, including coordinating announcements and preparing necessary materials.
• Provide on-site administrative and logistical support for weekend worship services (currently Sunday mornings), special events, promotional activities, and collections.
• Coordinate logistics and provide hospitality for midweek programming (currently Wednesday evenings).
• Assist with planning and executing location events, including coordinating logistics, purchasing approved supplies, arranging decorations, and supporting event activities.
• Collaborate with wedding and funeral directors and pastors to coordinate administrative and logistical needs for weddings, funerals, and related events.
• Prepare and submit expense reports in the church’s expense management system for purchases made on behalf of the Downtown location and reimbursement requests for the Location Pastor, following established financial procedures.
• Monitor location budgets and expenses as assigned, identify potential discrepancies or concerns, and communicate them to the appropriate leader.
• Monitor inventory of shared office supplies, order approved supplies, and maintain an organized supply area in accordance with purchasing procedures.
• Assist with managing the Downtown location’s room reservation process and master calendar, including entering and updating reservations in the church’s facilities management system.
• Serve as an on-site point of contact for outside organizations using the building, providing access and logistical assistance as needed and following established building-use procedures.
• Participate in the churchwide Administrative Professionals team, engaging in professional development, cross-training, and collaboration across divisions.
• Other duties as assigned.

Churchwide

• Follow Jesus and engage in the “five essential practices” of the Christian life: worship, study, serve, give, and share.
• Support the church’s purpose of “building a Christian community where non-religious and nominally religious people become deeply committed Christians.”
• Exemplify the church’s values and support its theological direction as a United Methodist Church.

Competencies

• Activating – proactively takes on new challenges and opportunities with energy and urgency.
• Adapting – remains flexible and modifies behaviors quickly to help the church meet the dynamic needs of congregants and employees.
• Collaborating – shares knowledge, builds partnerships and promotes a culture of thinking from the users’ perspective while working across divisions to meet shared goals and objectives.
• Communicating – develops and delivers clear communications (verbal and written) that meet the unique needs of different audiences.
• Focusing on Details – pays attention to important details, avoiding errors and fine-tuning the results for maximum impact.
• Following Processes – gets work done as effectively and efficiently as possible by following optimal processes.
• Navigating the Organization – maneuvers through organizational hurdles by understanding the church’s divisions and departments and their functions.
• Prioritizing Individual Experiences – views the church in the perspective of the experience of the individual, and ensures others are committed to a person-centric approach.

Qualifications

• Education Required: High school diploma or equivalent.
• Minimum years of experience: 2 years of administrative or customer service experience.
• Physical requirements: Able to sit at a desk for extended periods and to lift, push, or pull items up to 30 lbs.
• Proficiency in, or willingness to learn, Microsoft Office Suite (Outlook, Word, Excel, and Teams), the church’s database (Rock), graphic design software (Canva), expense management software (Concur), and facilities management software (eSpace).
• Ability to learn and operate office and hospitality equipment, including a coffee grinder and machine, copier/printer, and door intercom system (Verkada).
• Responsible and trustworthy regarding sensitive and confidential information.
• Excellent interpersonal skills by phone, in writing, and in person.
• Flexibility to adapt to changing priorities, processes, and schedules.
• Ability to remain calm and composed under pressure.
• A positive attitude and a genuine passion for providing exceptional service.