Product Manager

Company Overview

Founded in 1998 and headquartered in the Kansas City, Missouri area, Rosnet is a leading SaaS technology partner to the restaurant industry. For more than 25 years, Rosnet has helped multi-unit restaurant operators maximize profitability through an integrated back-of-house management platform that delivers real-time visibility and control over food costs, labor, inventory, and operational data.

Rosnet serves a wide range of concepts — from quick service to fine dining — and partners with some of the most recognized brands in the industry, including Applebee's, Wendy's, IHOP, Corner Bakery, and STK. Our platform consolidates reporting, food and inventory management, labor scheduling, and analytics into a single, intuitive solution, eliminating the need for multiple disconnected systems.

Built by restaurant operators for restaurant operators, Rosnet combines powerful technology with world-class client support — giving our customers the tools and insights they need to make smarter, profit-driving decisions every day. With a team of industry veterans and a culture rooted in collaboration, innovation, and service, Rosnet is entering an exciting new phase of growth and is looking for talented people to grow with us.

Position Overview

Job Title

Product Manager

Department

Product

Reports To 

Director, Product Management

FLSA Classification

Salary Exempt

Employment Type

Full Time

Work Location

Hybrid/In-Office (KCMO)

Travel Requirements

Occasional travel required; 10-20%

Date Created/Revised

10/1/26

Position Summary 

This role drives execution of the Rosnet product strategy for their products and delivers high-value product enhancements to the market. This role blends deep, hands-on product ownership with a broader strategic lens, bridging day-to-day execution and long-term product direction in partnership with the Director of Product Management and VP of Product.

Key Responsibilities

Product Ownership & Execution

• Rapidly becomes the internal expert on markets their products serve and how their products meet market needs.
• Maintains expert-level knowledge of the competitive landscape.
• Owns and manages a prioritized product backlog, ensuring alignment with sprint capacity and release timelines and Rosnet’s product vision.
• Runs the day-to-day responsibilities of the Product role for sprint teams such as daily stand-ups and sprint review presentations.
• Creates and implements enablement tools for cross-functional teams (GTM, support etc) to ensure product launches are smooth and impactful in the market.

Product Vision & Strategy

• Builds and refines their product vision and strategy in partnership with the Director of Product Management, ensuring alignment with the overall Rosnet product strategy and vision, company objectives and other product teams.
• Drives strategic initiatives that advance company priorities, balancing long-term direction with day-to-day execution.
• Contributes to pricing, packaging, and build-vs-buy decisions for owned products.

Mentorship & Team Leadership

• Models positive leadership through example and influence across teams, fostering a culture of collaboration, transparency, and continuous improvement.
• Partners with Engineering Leads and Product Design to remove blockers and drive product delivery outcomes.
• Collaborates and makes difficult decisions around scope, prioritization and clearly communicates changes to stakeholders.

Client Interaction, Support, & Service

• Establishes strong partnerships with clients, contributing to an exceptional client experience.
• Engages with the market directly to understand pain points, “jobs to be done,” and understand the highest-value opportunities for Rosnet.
• Ensures stakeholder engagement and communication to maintain client alignment.

Innovation & User-Centric Development

• Champions user needs, integrating client feedback into the product roadmap.
• Leverages market research, competitive analysis, and usability studies to shape product requirements.
• Fosters a culture of experimentation and continuous improvement.

Accountability & Communication

• Owns product-specific KPIs and communicates progress and roadmap changes to stakeholders regularly.
• Partners with the Director of Product Management to align roadmaps with business objectives.

Cross-Department Collaboration

• Partners with Marketing and Sales to ensure messaging and go-to-market efforts align with product capabilities and client needs.
• Provides input on competitive positioning and go-to-market strategy alongside Sales & Marketing leadership.
• Drives impactful product launches across teams.

Qualifications 

Education & Experience

• Bachelor's degree in Business, Computer Science, or a related field.
• 7+ years of experience in a product role in B2B or B2E SaaS company of a similar size with at least two full years in a Product Owner or Product Manager role.
• Proven experience in Agile environments, including managing backlogs and facilitating Agile ceremonies.
• Familiarity with the software development life cycle (SDLC).
• Experience using Jira, Confluence, or similar Agile project management tools.
• SaaS or B2B software experience preferred; restaurant or foodservice technology experience a plus.

Skills & Attributes

• Demonstrable experience using LLMs and/or ML to solve problems.
• Strong analytical and problem-solving skills to drive data-driven decision-making.
• Exceptional leadership, communication, and stakeholder management abilities, with the credibility to mentor peers without formal authority.
• Ability to balance strategic thinking with hands-on execution.
• Demonstrated experience driving process improvement and fostering innovation.
• Comfortable engaging directly with senior business stakeholders and clients.

Technical Skills

• Working knowledge of SaaS product architecture and how client-facing features connect to backend systems (enough to have informed conversations with Engineering, not to code).
• Familiarity with the software development life cycle (SDLC), release management and product launch practices.
• Comfort with product analytics tools (usage/adoption dashboards, A/B testing platforms) to support data-informed prioritization.
• Understanding of API/integration concepts relevant to restaurant or foodservice technology (POS, back-office, data feeds) sufficient to scope feasibility with Engineering.

Analytical & Functional Skills

• Ability to translate market research, client feedback, and usability findings into prioritized, actionable requirements.
• Strong prioritization judgment, balancing multiple backlogs/products against sprint capacity and business impact.
• Business-case thinking that connects product decisions to KPIs, revenue, retention, or cost-to-serve.
• Competitive and market analysis skills to inform product positioning.
• Root-cause and problem-diagnosis skills for client pain points (“jobs to be done” framing).
• Comfort with basic financial/business metrics (e.g., reading cost-benefit tradeoffs), consistent with Rosnet's PE-backed environment.

Communication & Interpersonal Skills

• Executive-level communication skills for presenting roadmap, KPIs, and tradeoffs to senior stakeholders and leadership.
• Client-facing relationship management, including running discovery conversations and building trust directly with customers.
• Cross-functional influence, aligning Engineering, Design, Sales, and Marketing without direct authority over those teams.
• Facilitation skills for Agile ceremonies, backlog grooming, and release planning.
• Conflict navigation and mediation across competing stakeholder priorities.

Other Requirements

• Must be authorized to work in the United States

Preferred Qualifications

• Experience in the restaurant industry as a Manager, DM or above-store roles
• Experience building software for parallel industries (hospitality, retail) in which clients and user’s primary role is outside of the software

Competencies & Success Indicators

• Strategic Vision: Defines and drives long-term product direction.
• Leadership Without Authority: Influences and mentors peers to elevate team performance.
• Operational Excellence: Optimizes product processes for efficiency and scale.
• Customer-Centric Approach: Champions the client experience in every decision.
• Collaboration: Works effectively across departments to ensure alignment.
• Adaptability: Leads through change and organizational growth.
• Ownership & Accountability: Fosters a culture of ownership at every level.

Work Environment & Physical Requirements

This position is primarily performed in a hybrid/office-based environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role in accordance with the Americans with Disabilities Act (ADA) and applicable state laws.

• Prolonged periods of sitting and working on a computer
• Ability to communicate clearly via video, phone, and written formats

Compliance & Equal Opportunity Statement

Rosnet is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, or any other characteristic protected by applicable federal, state, or local law.

This job description is not intended to be a comprehensive list of all duties, responsibilities, or qualifications. Management reserves the right to modify, add, or remove duties as business needs change. This document does not constitute an employment contract.

Rosnet participates in E-Verify.