Facilities Technician II

OVERVIEW

The Facilities Technician II is an onsite role that oversees the inspection, maintenance, and repair of assigned areas, including common spaces, conference rooms, offices, and support areas. Performs troubleshooting and repairs on furniture, HVAC, lighting, and other technical systems across the Firm.

RESPONSIBILITIES

• Receives and prioritizes task assignments via email and the Facilities Request system;
• Reviews daily conference room requirements and ensures rooms are properly set up and refreshed between meetings as per Conference Center booking reports and communications;
• Completes assigned e-Requests (e.g., temperature adjustments, furniture, equipment, lighting, cleaning) and provide status updates via email to the Facilities Dispatcher;
• Notifies the Facilities Dispatcher if a task cannot be completed within established timeframes so it can be reassigned to meet customer service standards;
• Conducts regular inspections of all assigned floor areas in accordance with department procedures;
• Maintains cleanliness, safety, and operational standards in common areas, conference rooms, office spaces, and support areas;
• Performs scheduled preventive maintenance tasks, including: Filter changes, meter readings, replacing air freshener cartridges;
• Maintains and implements the preventive maintenance program to ensure all facility systems and finishes are in optimal condition;
• Addresses routine maintenance issues (e.g., recycling, spills) proactively;
• Performs initial troubleshooting, adjustments, and repairs on HVAC, lighting, and other technical systems within the scope of the position;
• Documents and escalates any issues requiring further attention to appropriate parties in writing;
• Responds to and resolves furniture-related issues, including sit/stand desk mechanisms, and escalate as necessary;
• Performs light carpentry and repair work such as: Hanging pictures and artwork, repairing or adjusting window treatments, and adjusting hinges and drawer glides;
• Assists with furniture moves and setups, including configuring multi-purpose conference rooms;
• Coordinates, staff, and execute office moves as needed, and provides status updates via email;
• Coordinates team activities and communicate progress and completion to the manager and colleagues, when assigned as project point person;
• Attends meetings as directed by the supervisor;
• Keeps Facilities supply closets clean, organized, and properly stocked;
• Advises the appropriate personnel when supplies need replenishment;
• Interacts professionally with attorneys, administrative staff, and other internal stakeholders to ensure a high level of customer satisfaction;
• Communicates effectively with team members and management regarding issues, updates, and completed work;
• Assists in developing and refining departmental procedures to enhance service delivery;
• Provides coverage for colleagues during absences as needed; and
• Performs other duties and special projects as assigned.

QUALIFICATIONS

• High School diploma or equivalent required; Trade School Certificate preferred;
• 3+ years of general work experience;
• Demonstrated ability and experience with troubleshooting technical systems including sit/stand furniture, and digital temperature and lighting controls required;
• In-depth knowledge and hands-on experience with HVAC equipment and controls, including variable air volume (VAV) systems and digital Building Management System (BMS) controllers and software;
• Proficiency with modern lighting equipment and digital lighting control systems;
• Working knowledge of office furniture systems, including sit/stand desk mechanisms;
• Basic plumbing and carpentry skills for routine maintenance and repairs;
• Excellent verbal and written communication skills to convey information clearly and professionally;
• Strong interpersonal skills with the ability to interact effectively with internal staff, attorneys, and external contractors;
• Cooperative, service-oriented attitude with a focus on customer satisfaction;
• Ability to maintain composure and a professional demeanor in a fast-paced or high-pressure environment;
• Strong organizational and time management skills to prioritize and complete tasks efficiently;
• High level of initiative and ability to work independently with minimal supervision;
• Sound judgment and problem-solving skills to address issues within the scope of the position;
• Ability to plan, coordinate, and execute small projects, including office moves and special event support;
• Proficient with computers and mobile devices, including email and job-related applications;
• Familiarity with common tools and equipment used in the role, including: Hand and power carpentry tools, HVAC and lighting troubleshooting tools, ladders, desktop computers and mobile devices;
• Ability to safely lift and carry up to 50 pounds; and
• Willingness and ability to work overtime as needed.

This position is located in our New York office. The hours for this position are 6:00 a.m. to 2:00 p.m., Monday through Friday. The estimated salary range for this position is $70,000 to $80,000 plus overtime. The actual salary offered will be based on a wide range of factors, including relevant skills, training, experience, education, and where applicable, licensure or certification obtained. Market and Firm factors are also considered. In addition to base salary and discretionary bonus(es), we offer a generous employee benefits package including, but not limited to, paid time off, medical, dental, vision care, 401(k) and substantial health club discounts.