Vehicle Registration Clerk

Description

Job Summary:

The Vehicle Registration role supports auction operations by completing customer and vehicle registration processes accurately and in compliance with company policies and applicable regulations. This position verifies documentation, ensures customer information is recorded correctly, and supports smooth sale-day check-in and registration flow. The Vehicle Registration role plays a key role in customer experience by providing professional service to dealers, answering routine questions, and ensuring registration requirements are met for auction participation.

Supervisory Responsibilities:

• None.

Duties/Responsibilities:

• Processes dealer registration and check-in activities to ensure customers meet auction participation requirements.
• Verifies customer documentation and records accurate customer account information in registration systems.
• Processes vehicle registration documentation as needed to support auction transactions and operational workflow.
• Communicates clearly with customers regarding registration requirements, policies, and next steps.
• Maintains accurate registration logs, files, and documentation in accordance with company procedures.
• Coordinates with Sales and Customer Service teams to resolve registration issues, account questions, and participation needs.
• Supports sale-day operations by maintaining efficient registration flow and ensuring customer service standards are met.
• Assists with resolving discrepancies in customer information or documentation and escalates complex issues appropriately.
• Maintains confidentiality and professionalism when handling sensitive customer and transaction information.
• Performs other duties as assigned.

Requirements

Required Skills/Abilities:

• Demonstrates strong customer service skills and professional communication.
• Applies strong attention to detail and accuracy in data entry and documentation handling.
• Maintains strong organization and ability to manage multiple priorities in a fast-paced environment.
• Uses sound judgment to identify documentation issues and escalate concerns appropriately.
• Works effectively with cross-functional teams to support customer needs and operational priorities.
• Demonstrates strong computer proficiency and ability to learn internal systems quickly.
• Maintains confidentiality and professionalism with sensitive customer and business information.
• Uses Microsoft Office tools (Outlook, Excel, Word) proficiently.

Education and Experience:

• High school diploma or equivalent required.
• At least 1 year of experience in administrative support, registration, customer service, or clerical processing.
• Experience in auctions, dealerships, DMV-related documentation, or automotive administrative roles preferred.

Physical Requirements:

• Ability to remain in a stationary position and work at a computer for extended periods.
• Ability to interact frequently with customers in person and by phone.
• Ability to handle paperwork, filing, and scanning tasks routinely.
• Ability to perform essential job duties with or without reasonable accommodation.

Reasonable accommodations may be made to enable persons with physical disabilities to perform the job.