Sr. Coordinator, CES Operations

Position Summary

Manage key projects and support operations and content for CES.

Key Responsibilities

• Support the Director, CES Operations with registration website development, testing timelines and overall function of registration.
• Serve as an escalation point of contact for CES exhibitors, attendees, media and CTA staff in relation to customer service issues.
• Lead all promotional discount code collection, tracking and reporting. Work with CTA staff, registration vendor and leadership for review, approval and implementation on discounts.
• Coordinate training materials and lead training sessions for CTA staff and contractors.
• Gather and coordinate CES related content for training materials and work with staffing agency to create training schedules, presentations, and other materials.
• Maintain CES Operations content within the designated customer service system.
• Assist with department budget process including gathering data for initial development, tracking expenses, processing invoices and final reconciliation.
• Support CES Operations with show security planning and schedules including I&D and badge pickup schedule and coordination.
• Coordinate show operations content and act as primary liaison with the Marketing team to manage CES Operations Newsletters.
• Manage weekly department meetings, including scheduling, meeting notes, action item documentation, and follow-up with team members
• Leads planning and coordination of team events, off-site outings and internal engagement activities
• Manage all CES registration inboxes during the off season.
• Perform other duties as required by business needs.

Qualifications

Required Work Experience:

• 2-3 years equivalent work experience or project management experience.

Preferred Skills:

• Must have excellent written and oral communication skills.
• Must possess strong customer service skills and be a team player.
• Must be organized, detail-oriented and able to multi-task in a fast-pace environment.
• Must be able to make quick decisions on the spot when needed and have an innate sense of
  leadership and confidence in one’s judgment and decision-making.
• Strong Microsoft Excel and PowerPoint skills preferred.

Education/Trainings:

• Bachelor’s degree in business, marketing, communications, or other liberal arts field preferred or
  commensurate experience in event planning.
• Courses/studies and/or training related to the trade show industry preferred.

Additional Information:

• Show travel required for CES.
• Ability to work overtime during high volume times generally October through January.