Manager, Sales

Description

The Manager, Sales will report to the Senior Director of Ticket Sales & Service and plays a key leadership role in driving Inter Miami CF's Membership Sales efforts. This position will be responsible for leading, coaching, and developing a team of Membership Sales Executives while maintaining a strong focus on revenue generation, new business development, sales performance, and achieving both individual and departmental goals.

The ideal candidate is an experienced sports sales leader with a proven track record of consistently achieving and exceeding revenue targets. This individual should possess a strong understanding of the professional sports ticketing industry, demonstrate exceptional leadership and coaching abilities, and thrive in a competitive, fast-paced, goal-oriented environment.

The Manager will be highly involved in the day-to-day sales operation, including pipeline management, KPI tracking, sales strategy, prospecting initiatives, account development, training, and performance management. Success in this role will be measured by the ability to develop a high-performing sales culture, maximize revenue opportunities, and consistently deliver against aggressive membership sales goals.

Essential Duties and Responsibilities

• Lead, coach, motivate, and develop Membership Sales Executives to achieve and exceed individual and team revenue goals.
• Establish clear expectations around daily, weekly, monthly, and annual sales activity and performance.
• Partner with the Director of Membership Sales to develop and execute strategies designed to maximize new Membership revenue.
• Monitor and manage individual and team KPIs, including calls, appointments, presentations, proposals, deposits, closes, revenue, and other key sales metrics.
• Conduct regular one-on-one meetings, pipeline reviews, coaching sessions, and team sales meetings.
• Provide ongoing sales training focused on prospecting, discovery, presentation skills, objection handling, closing techniques, and account management.
• Hold sales representatives accountable to established activity and revenue goals while identifying opportunities for improvement.
• Actively participate in the sales process by prospecting, making outbound calls, conducting appointments, presenting Membership opportunities, and closing business.
• Manage and optimize the team's sales pipeline to ensure a consistent flow of qualified prospects and opportunities.
• Identify new revenue opportunities through outbound prospecting, referrals, networking, events, partnerships, group opportunities, and other business development initiatives.
• Assist in developing and executing sales campaigns, promotions, incentives, and strategic initiatives designed to drive Membership sales.
• Utilize CRM and ticketing systems to ensure accurate account information, consistent sales activity, pipeline management, and reporting.
• Analyze sales performance and provide regular reporting and recommendations to the Director of Membership Sales and senior leadership.
• Help establish and maintain sales processes, standards, and best practices that can be replicated across the Membership Sales team.
• Recruit, onboard, train, and develop new Membership Sales Executives as needed.
• Assist with interviewing and evaluating prospective sales team members.
• Represent Inter Miami CF at sales events, networking functions, community events, matches, and other club initiatives.
• Collaborate with Membership Services to ensure a seamless transition from the sales process to the Membership experience.
• Maintain a strong understanding of the professional sports ticketing marketplace and competitive landscape.
• Assist with match-day and stadium events as needed to support sales and revenue-generating initiatives.
• All other responsibilities as required.

Requirements

• Bachelor's degree in Business, Sports Management, Marketing, Communications, or a related field preferred.
• Minimum of 5+ years of successful sales experience within professional sports, collegiate athletics, entertainment, hospitality, or a related industry.
• Proven track record of consistently meeting and exceeding individual and team sales and revenue goals.
• Previous sales leadership, management, or supervisory experience strongly preferred.
• Experience managing, coaching, and developing sales professionals in a performance-driven environment.
• Demonstrated success in developing sales strategies, managing pipelines, and converting prospects into revenue.
• Experience with season tickets, memberships, premium seating, suites, group sales, or other sports/entertainment revenue streams strongly preferred.
• Strong understanding of the sports ticketing sales cycle, including prospecting, lead generation, appointment setting, presentations, closing, and account development.
• Experience with CRM and ticketing platforms; Archtics and Ticketmaster experience preferred.
• Experience using data, reporting, and KPIs to evaluate and improve sales performance.
• Strong presentation, negotiation, communication, and interpersonal skills.
• Highly competitive, self-motivated, proactive, and goal-oriented with a demonstrated desire to win.
• Ability to effectively coach and hold team members accountable while creating a positive and collaborative team environment.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced, high-pressure environment.
• Ability to identify challenges, develop solutions, and make sound business decisions.
• Strong work ethic with a “get the job done” mentality.
• Fluency in English and Spanish preferred.
• Experience in the Florida marketplace preferred.
• Strong understanding of MLS and international fútbol is a plus.
• Advanced knowledge of Microsoft Office applications, including PowerPoint, Word, Excel, and Outlook.
• Ability to work flexible hours, including evenings, weekends, holidays, matches, and events.

Core Competencies

• Sales Leadership: Ability to lead from the front, establish expectations, coach performance, and consistently drive results.
• Results Orientation: Demonstrated history of achieving and exceeding aggressive sales and revenue targets.
• Accountability: Ability to establish clear KPIs, monitor performance, and hold team members accountable to results.
• Coaching & Development: Ability to identify individual strengths and opportunities while developing sales professionals into higher-performing representatives.
• Business Development: Ability to identify new prospects, build relationships, generate opportunities, and convert business.
• Communication: Exceptional verbal, written, presentation, and interpersonal communication skills.
• Adaptability: Ability to thrive in a dynamic, rapidly changing, high-pressure sports environment.

Equal Opportunity Statement

Inter Miami CF is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, protected veteran status, disability status, or any other characteristic protected by law.

Applicants must have work authorization to work in the U.S. on a permanent and ongoing basis and must not require work visa sponsorship from Inter Miami CF now or in the future to retain authorization to work in the United States.