Mobile Device Administrator & Trainer

About Us

We offer single-source facilities services solutions, including engineering, design, installation, repair, maintenance and operations for commercial real estate, financial, healthcare, technology, educational, and industrial facilities.

Job Summary

Are you passionate about technology, helping others learn, and solving problems?

New England Mechanical Services, Inc.is seeking a Mobile Systems & Training Specialist to serve as a key resource for our field and office teams. This role combines mobile device management, employee training, technical support, and process improvement to ensure our workforce has the tools, knowledge, and support needed to succeed.

The ideal candidate is a technology-savvy communicator who enjoys working with people, creating training content, and troubleshooting challenges. You will play a critical role in supporting mobile technology initiatives while helping employees maximize the value of our mobile and back-office systems.

#nemsi

Essential Duties & Responsibilities

Mobile Device Management & Support

• Manage the complete lifecycle of company-issued mobile devices, including deployment, maintenance, inventory tracking, upgrades, and decommissioning.
• Provide day-to-day support and troubleshooting for iPhones, iPads, COINS Service App, Microsoft applications, and other managed iOS software.
• Configure, provision, and deploy devices for new and existing employees.
• Coordinate with wireless carriers and service providers to resolve device and connectivity issues.
• Escalate technical issues as needed and manage support tickets through successful resolution.

Training & Education

• Deliver engaging technology training for employees with varying levels of technical experience.
• Facilitate mobile device and application training during new hire orientation.
• Create and maintain training materials, including instructional videos, user guides, job aids, and other learning resources.
• Identify knowledge gaps within field and office teams and develop targeted training solutions.
• Support branch offices through in-person training sessions, workshops, and ongoing user assistance.

Business Systems & Process Improvement

• Partner with administrative teams to provide support and training related to COINS and other business applications.
• Become knowledgeable in key back-office functions, including contracts, dispatching, payroll, accounts payable, and accounts receivable.
• Test upcoming mobile and back-office software enhancements prior to company-wide deployment.
• Develop, improve, and maintain operational procedures and system documentation.
• Serve as a liaison between end users and software support teams to identify opportunities for process improvement and increased efficiency.

Travel

• Travel periodically to branch offices throughout New England to provide on-site support, training, and technology assistance.

Qualifications

• High School Diploma required; associate or bachelor’s degree preferred.
• 2-3 years of experience in technology support, training, administrative operations, customer service, or a related field preferred.
• Experience delivering training to audiences with varying levels of technical proficiency is highly preferred.
• Experience creating training materials, instructional guides, videos, or other learning content is a plus.

Knowledge, Skills & Competencies

Successful candidates will demonstrate:

• Strong written, verbal, and interpersonal communication skills.
• Ability to explain technical concepts in a clear and user-friendly manner.
• Strong troubleshooting, problem-solving, and analytical skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Comfort working independently while collaborating across departments.
• Adaptability and enthusiasm for learning new systems and technologies.

Technical Knowledge

• Working knowledge of Apple hardware and iOS operating systems.
• Proficiency with Microsoft 365 applications.
• Familiarity with mobile device management concepts and business software applications.
• General understanding of business operations, accounting processes, analytics, or service management systems is preferred.

Physical Demands

This position is in-person in an office working environment.

Equal Opportunity Employer

Affirmative Action Policy

Please review our Affirmative Action Policy.

Notice to Prospective Employees

Geographic Disclosure

Compensation range $60,000-$65,000 annual salary

Benefits: We are committed to providing employees with a comprehensive benefits package which includes medical, dental, and vision coverage, along with health savings and flexible spending accounts, life insurance, disability, a 401(k) Savings Plan, College Coach and employee assistance program.