Customer Service Representative

Job overview: 

Schneider is seeking a Customer Service Representative in London to provide creative solutions that exceed driver and customer expectations. The Customer Service Representative will ensure pick-up, and delivery requirements are met while maintaining an excellent safety record and retaining drivers. 

Responsibilities: 

• Work closely with drivers to meet customers’ needs. 
• Resolve customer service issues, cargo claims and equipment problems. 
• Schedule required training sessions for drivers. 
• Answer pay settlement questions from drivers.