Air Export Agent

Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order and risk management, warehousing, distribution and customized logistics solutions. Expeditors is headquartered in Seattle, Washington.

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 18,000 trained professionals

• 300+ locations worldwide

• Fortune 500

• Globally unified systems

At Expeditors, we recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within—more than 27 percent of our staff of 17,000 employees has been at Expeditors 10 years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs—they’re chances to grow, thrive, and do what you love.

www.expeditors.com

Job Description

Scope of Position: Maintains a heightened level of service to their customers and ensures efficient daily operations for all accounts while exhibiting Expeditors’ culture. 

Key Responsibilities:

• Ensure smooth and timely shipment process flow
• Ensure accurate and timely data entry into our operational system based on defined metrics
• Track and trace shipments
• Provide proactive and clear communication to internal and external customers
• Ensure accurate and timely client billing, including dispute resolution
• Understand customer expectation to ensure all the elements of the SOP and KPI’s are met
• Ensure compliance to company policies and external regulations
• Complete cross training in order to support team coverage 
• Professionally represent Expeditors to our customers, service providers, and government agencies

Expectations:

•  Continually identify areas to improve efficiency
• Embrace and adopt technology to optimize their ability to complete their work
• Achieve standard of 52 hours training per year, including all mandatory trainings
• Drive and develop customer relationship in order to exceed their expectations
• Have a sense of urgency, be willing to help by offering solutions

SHFIT: Monday to Friday 3am to 12noon.

Qualifications

• Fully proficient with various software applications (i.e. MS Office, Lotus Notes)  
• Typing - 30 wpm and 10-key by touch 
• Able to identify opportunities for improvement, suggest such opportunity to management and develop the procedure necessary to implement 
• DG Certification Required 
• Easily adapt to change and function efficiently in a high stress environment 
• Compliance certifications required to perform required duties obtained and maintained 
• An intimate understanding of Export Compliance  
• General Airline/Logistics Knowledge 

Technical Skills

• Strong understanding of software development principles.
• Experience with automation platforms such as Power Automate.
• Experience with Microsoft Copilot and M365 technologies.
• Familiarity with data structures, APIs, integrations, and system architecture.
• Basic understanding of AI, machine learning, LLMs, and prompt engineering.
• Ability to troubleshoot technical issues independently.

 Business Skills

• Strong analytical and problem-solving abilities.
• Ability to understand complex operational processes.
• Experience translating business requirements into technical solutions.
• Excellent communication and stakeholder management skills. 
   

Preferred Qualifications

• Experience developing automations, applications, or digital solutions.
• Experience leading cross-functional projects.
• Experience working in operations, logistics, finance, or enterprise shared services environments.
• Certifications in Microsoft Power Platform, Azure AI, Microsoft Copilot, or related technologies.

Additional Information

Expected Hourly Range: $24.00 – $30.00 

Expeditors offers excellent benefits:

• Paid Vacation (first year prorated based off month of hire then eligible for 15 days)
• Holidays (10)
• Flexible Days (2)
• Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)
• 401(k) Retirement Savings Plan with employer match
• Employee Stock Purchase Plan (ESPP)
• Medical, Prescription Drug, Dental & Vision Coverage
• Health Savings Account (HSA)
• Life and Disability Insurance
• Paid Parental Leave (additional eligibility criteria)
• Dependent Care Flexible Spending Account (DC FSA)
• Commuter Benefit
• Employee Assistance Program (EAP)
• Learning & Development Program
• Educational Assistance and Reimbursement

All your information will be kept confidential according to EEO Guidelines.

May be eligible for bonus following first year of continuous employment in position.