Data Center Delivery Crew Lead

Company Description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

The Crew Lead – Data Center Services is responsible for on-site coordination, supervision, and execution of data center logistics activities. This role ensures safe, efficient, and compliant handling of high-value equipment, including server racks and related infrastructure. The Crew Lead serves as the primary on-site point of contact, overseeing delivery crews, enforcing safety standards, and ensuring adherence to customer-specific requirements and Expeditors’ operational excellence standards.

Key Responsibilities

Crew Coordination & Planning

• Coordinate and schedule delivery crews to ensure timely arrival at data center sites
• Ensure all necessary equipment is available and functional, including PPE, electric pallet jacks, rack lifts, and specialized tools
• Verify team readiness and alignment with job scope prior to site arrival by communicating or creating a clear SOP

On-Site Supervision & Safety

• Act as the on-site lead and primary coordinator at data center facilities
• Enforce strict adherence to safety protocols, customer requirements, and site regulations
• Conduct pre-task briefings and ensure all personnel follow established procedures

Customer Engagement Skills

• Comfortable working in fast-paced, dynamic environments with shifting priorities
• Ability to tailor communication style based on the audience (management, operational, tactical)
• Maintain professionalism, composure, and empathy in all customer interactions
• Experience coordinating across multiple teams – i.e. operations, sales, and service teams   

Freight Handling & Operations

• Oversee loading and unloading of inbound and outbound freight from vehicles and containers
• Manage and verify shipping documentation, ensuring accuracy and completeness
• Support physical handling activities as needed, including:
  • Inspecting cargo
  • Moving pallets and cartons using pallet jacks
  • Assisting with material staging

Quality Control

• Perform detailed quality checks on inbound and outbound shipments
• Verify part numbers, quantities, and overall condition of materials
• Ensure all equipment is received and delivered in pristine condition
• Escalate discrepancies or damage in a timely and professional manner

Data Center Installation Support

• Oversee the unpackaging of equipment while ensuring safety and care standards are maintained
• Lead and assist in the placement and positioning of server racks on the data center floor (as required)
• Ensure all activities align with customer-specific Standard Operating Procedures (SOPs)

Compliance & SOP Adherence

• Follow and enforce customer-specific SOPs and data center protocols
• Maintain high standards of documentation, traceability, and operational compliance

Site Cleanliness & Close-Out

• Oversee and perform post-operation cleanup activities
• Ensure work areas are left clean, organized, and hazard-free
• Support proper disposal of packaging materials in accordance with site guidelines

Qualifications

Experience

• 3+ years of experience in logistics, warehouse operations, or data center services
• Experience leading teams in a high-value, high-compliance environment preferred
• Familiarity with data center operations and white-glove delivery services enhances candidacy
• Prior experience in a customer-facing role
• Direct vendor management experience

Skills & Competencies

• Strong leadership and on-site coordination skills
• Strong SOP development skills based on experience and customer goals
• Detail-oriented with a strong focus on quality and accuracy
• Ability to work in fast-paced, high-pressure environments
• Excellent communication and problem-solving abilities
• Commitment to safety, compliance, and operational excellence

Physical Requirements

• Ability to perform physical tasks, including lifting, bending, and operating material handling equipment
• Comfortable moving pallets and handling equipment using pallet jacks and similar tools
• Ability to work on-site in data center environments for extended periods
• Drive to/from site to site roughly within a 50 mi radius

Additional Information

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus
• Salary $22-$25 per hour