Operations Trainer I or II

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We are seeking a motivated and experienced professional to join our CERS Training. The ideal candidate will have a strong background in processing disability claims, a passion for helping others learn and grow, and experience in training, teaching, coaching, or facilitating learning programs.

This is an in-office position. Daily, in-office attendance is expected to support hands-on training, collaboration, and Colleague development.

Job Description:

• Create and maintain training materials for operational systems and processes.
• Responsible for developing, coordinating and facilitating trainings and trainer support, as well as curriculum for CERS Colleague onboarding. May include job-specific tasks, which could include multiple systems, disability/medical claim processing, Customer communications via phone/email/chat, fraud, Flex/HRA/HSA processing/administration, individual billing, life, annuity processing, etc.
• Audit, document and report audit performance metrics for CERS Colleagues and provide weekly assessment feedback to trainees and management to ensure performance requirements are attained.

Job Requirements:

• Bachelor's degree from four-year college or university; in lieu of Bachelor's degree, position requires 3-5 years experience for job-related tasks.
• 5 years experience in organization/corporate environment, or 3 years in training and development, insurance, claims or related job.
• Technical expert in assigned area of software used by operational area. May include Life, Claims, Billing, Annuities or Call Management.
• Strong computer skills.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Strong organizational skills.
• Strong interpersonal skills.
• Excellent documentation, oral and written communication skills.
• Excellent presentation skills.
• Expert knowledge of AFA products and services.
• Ability to provide and receive feedback.
• Excellent time management skills.
• Ability to work in a team environment, as well as work independently.

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