Lead Office Coordinator

Company Description

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

Lead Office Coordinator

Location: New York, NY (1359 Broadway)
Work Arrangement: Fully Onsite

Bring the Workplace Experience to Life at Zayo

Zayo is seeking a Lead Office Coordinator to serve as the primary onsite resource for our New York City office. In this highly visible role, you'll help create a workplace where employees, leaders, customers, and visitors feel welcomed, supported, and set up for success.

You'll be at the center of daily office operations, ensuring our workplace runs smoothly while supporting executive meetings, employee events, facilities coordination, workplace technology, and vendor partnerships. This opportunity is ideal for someone who enjoys building relationships, solving problems in real time, and delivering exceptional service in a dynamic environment.

If you're organized, proactive, customer-focused, and take pride in creating outstanding workplace experiences, we'd love to hear from you.

Work Authorization

Applicants must be currently authorized to work in the United States on a full-time basis at the time of application and throughout employment. This position is not eligible for employer-sponsored work authorization, such as OPT, TN, H1B or any other type of work visa, now or in the future.

What You'll Do

Coordinator Office Operations & Champion the Workplace Experience

• Serve as the primary onsite point of contact for employees, leaders, visitors, vendors, building management, and internal support teams.
• Coordinate daily office operations, including mail and package services, courier shipments, office supplies, breakroom inventory, hoteling workspaces, and conference room scheduling.
• Maintain a professional, organized, and welcoming office environment by regularly monitoring conference rooms, kitchens, common areas, and shared workspaces.
• Coordinate employee seating arrangements, workspace moves, onboarding setup, and accommodations for visiting employees.
• Maintain accurate workplace records, seating charts, vendor contacts, operating procedures, and office documentation.
  

Support Meetings, Events, and Leaders

• Coordinate logistics for executive meetings, customer visits, employee events, town halls, and other onsite business activities.
• Arrange meeting rooms, catering, visitor access, supplies, room setup, and day-of support to ensure a seamless experience.
• Support leadership and business teams by responding to workplace requests and helping resolve time-sensitive issues.
  

Partner Across Facilities and Workplace Services

• Proactively identify and address workplace, facilities, maintenance, cleaning, furniture, access, security, and service-related issues.
• Partner with Workplace Operations, building management, Security, IT, and external vendors to ensure timely resolution of issues.
• Track and communicate the status of workplace requests through completion while providing regular updates to stakeholders.
• Assist with vendor relationships and service coordination to support office operations and employee experience.
  

Ensure Meeting and Technology Readiness

• Ensure conference rooms and collaboration spaces are organized, operational, and meeting-ready.
• Provide basic support for workplace technology, including video conferencing systems, meeting room equipment, printers, and related tools.
• Troubleshoot routine technology issues and coordinate escalation to IT or external support partners when appropriate.
• Help maintain technology readiness standards across shared office spaces.

What You'll Bring

Required Qualifications

• High school diploma or GED.
• 6+ years of experience in office administration, workplace services, facilities coordination, hospitality, executive support, customer service, or a related field.
• Familiarity with workplace technology, conference room systems, video conferencing platforms, and audiovisual equipment.
• Proficiency with Microsoft Office applications, including Outlook, Word, Excel, PowerPoint, and Teams.
• Experience supporting office operations, workplace services, executive or customer meetings, employee events, and vendor coordination.
• Demonstrated ability to manage multiple priorities, solve problems independently, and follow issues through resolution.
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Proven ability to build positive working relationships with employees, leaders, visitors, vendors, and business partners.
• Strong customer service mindset with a commitment to delivering a high-quality workplace experience.
• Ability to exercise discretion, maintain confidentiality, and adapt to changing business needs.

Preferred Qualifications

• Associate's or bachelor's degree in Business Administration, Office Administration, Hospitality Management, Facilities Management, or a related field.

Estimated base salary range: $75,000-$80,000 USD/annually

#LI-Onsite

The base pay range shown is a guideline and reasonable estimate for this role. It takes into account the wide variety of factors that are considered in making compensation decisions. Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. Non- sales roles may be eligible to participate in a discretionary annual incentive plan. Sales roles may be eligible to participate in a sales incentive plan.

Additionally, this position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

Benefits, Rewards & Wellness

• Excellent Health, Dental & Vision Insurance
• Retirement 401(k) Savings Plan
• Generous paid time off policy including paid parental leave

Zayo is an equal opportunity employer to all protected groups, including protected veterans and individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

As part of the application, hiring, onboarding, and/or employment process, Zayo or its affiliates, partners, and vendors may collect, store, and use biometric identifiers and biometric information (collectively, “Biometric Data”), such as fingerprints, facial geometry scans or other unique biological characteristics. Zayo uses CLEAR1, a third-party identity verification service, to verify applicant identity during the hiring process. CLEAR1 may collect Biometric Data, including facial geometry scans and/or other biometric identifiers, to authenticate your identity. Biometric Data will be retained pursuant to CLEAR1’s policies, which can be found here: https://www.clearme.com/clear1-credential-policy-crp. Zayo will not sell, lease, trade, or otherwise profit from any applicant's or employee's Biometric Data. By proceeding with your application, you acknowledge this disclosure. Prior to any collection of Biometric Data — including through CLEAR — you may be presented with a separate consent form and asked to provide your written authorization in accordance with applicable federal, state, and local laws, including the Illinois Biometric Information Privacy Act (BIPA), the Texas Capture or Use of Biometric Identifier Act (CUBI), and other applicable biometric privacy statutes.