Senior Fulfillment Lead

Overview

Who We Are: 

Qualfon is a global provider of omnichannel customer experience and business support solutions. From call center support to lead generation to ecommerce fulfillment, we support our clients and their customers throughout the customer journey.  

Our mission is to help as many people as possible pursue their total vocation - as individuals and as members of society - by creating an ever-growing number of job opportunities as we strive to become the partner of choice for our clients. 

At Qualfon, you’ll find more than just a job, you’ll find a place to grow, develop your career, and be part of a supportive, purpose-driven team. 

Responsibilities

What You’ll Do:

Qualfon is looking for a Senior Fulfillment lead to support the Assembly Supervisor in overseeing daily operations and ensuring the efficient workflow of the Assembly department. This individual will be responsible for coordinating and assigning tasks, monitoring attendance, training team members, maintaining quality standards, and providing daily oversight of the assigned team. The Department Lead will also assist with project start-ups, changeovers, clean-up activities, project coordination, and reconciliation tasks as needed.

• Coordinate daily workflow and task execution for assigned projects, ongoing departmental operations, and process improvement initiatives.

• Review and manage team timecards and collaborate with the Assembly Supervisor to monitor attendance and address attendance-related concerns.

• Perform daily project setup, product assembly, quality inspections, and inventory or production reconciliations.

• Ensure products are assembled accurately and efficiently in accordance with production schedules, quality standards, and customer requirements.

• Monitor team performance against established Job Standards and ensure accountability for quality, productivity, and on-time completion of assigned work.

• Maintain a clean, organized, and safe work environment while supporting continuous improvement and adherence to Lean principles.

• Follow all company policies and procedures, including the Employee Handbook, badge usage, attendance requirements, Good Manufacturing Practices (GMP), Good Documentation Practices (GDP), HIPAA requirements, and all applicable safety and security guidelines.

• Perform other duties as assigned.

Qualifications

What you'll bring:

• 1–2 years of experience in a warehouse, fulfillment, assembly, or production environment preferred.

• Knowledge of assembly processes, kitting, quality control, GMP requirements, and workplace safety procedures.

• Strong reading comprehension and basic mathematical skills, including addition, subtraction, multiplication, division, and balance reconciliation.

• Strong organizational skills and exceptional attention to detail.

• Ability to manage multiple tasks, follow established procedures, and meet production deadlines.

EEO Statement 

QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law. 

Pay Range