Service Coordinator

Company Name

Overview

YES! is one of the nation's leading providers of plumbing and heating/air conditioning and we are looking for a Service Coordinator to join our team. As a Service Coordinator you will be responsible for scheduling and maintaining installation appointments for customers. This position ensures that all necessary materials are ordered, permits pulled, staffing met and customers contacted to ensure successful installation of HVAC equipment.

We offer

• Competitive hourly rate
• Comprehensive benefits package including medical, dental, vision & life insurance
• 401(k) plan with company match
• Paid PTO and paid holidays
• Quality, comprehensive paid training programs
• Discount Programs with our partnered accounts (Childcare, personal cell phone, etc.) 
• Opportunity to give back to your community through partnership with St. Jude Children’s Research Hospital, The Tim Tebow Foundation, ARS Cares Program, and More!
• Promotion opportunities! We love to promote existing employees who demonstrate skills and work ethic of success!

Responsibilities

• Schedules and manages HVAC installations with sales staff and customers
• Answers client and customer questions through inbound and outbound calling
• Addresses and resolves any issues with installations when they arise
• Issues purchase orders and orders all equipment for upcoming installations
• Pulls all necessary permits for installations
• Inputs proper notes to keep installation technicians informed of job details
• Reports problems and unresolved issues to manager or director
• Provides excellent customer service
• Other job duties assigned

Qualifications

What You Need:

• High school diploma or GED equivalent, or a combination of related experience and/or advanced training/education
• 1-2 years’ experience in customer service or client relations.
• Availability to work evenings and weekends
• Ability to thrive in a fast-paced environment
• A strong degree of self-motivation to provide exceptional customer service to customers by phone while directing technicians by phone
• Excellent organizational skills and the ability to coordinate multiple appointments
• Demonstrated listening, written/verbal communication, and interpersonal skills
• Proven ability to meet and exceed set goals
• Excellent customer service skills and experience gathering customer information and keying it into a computer
• Computer proficiency, including working knowledge of Microsoft Office products, including Excel and Word

*This posting provides details on potential compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as an offer. **Sign-On Bonuses only available for roles that have them advertised; amounts are depending on experience and will be paid out according to an offer letter addendum.  American Residential Services is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics. For more information about how we collect and use personal information, see our privacy policy here: https://www.ars.com/privacy-policy.