Underwriting Specialist Technology, Small Commercial Lines

Our Technology and Life Sciences Underwriting team is seeking an experienced Small Commercial Lines Technology Underwriter to join our growing team in Massachusetts and New York.

This is a full-time, exempt position with flexibility to work in a hybrid or fully remote arrangement.

POSITION OVERVIEW:

Responsible for identifying, soliciting, underwriting and selling new and renewal Technology accounts that drive profitable growth and align with Technology’s appetite and mix goals. Apply technical, sales and analytical skills to provide insurance solutions that help Hanover’s customers manage risk. Demonstrates a thorough understanding of Hanover’s strategies and appetites and will use internal and external data to make appropriate individual and portfolio risk decisions. Serves as a resource and advisor to core underwriters, helping them understand technology risk appetite and assess liability, professional, and cyber exposures.  Operates with limited daily supervision, seeks technical direction for matters outside one’s authority and general expertise. Operates within a standard letter of authority for all underwriting decisions while managing a book of business, generally with moderate technical complexity and coordination.

IN THIS ROLE YOU WILL:  

• Ability to maintain sound judgement and attention to detail while managing multiple priorities under pressure in a fast-paced environment.   
• Apply underwriting concepts including risk selection, hazard identification, coverage implications, and loss analysis.
• Utilize underwriting tools and adhere to guidelines to ensure compliance and profitability.
• Understand pricing components and rating methodology; correlate pricing to exposure, financial analysis, and competitive positioning.
• Ask critical questions to uncover full scope of operations and exposures when presented with limited information.
• Complete file documentation per best practices and regulatory requirements; clearly articulate account decisions.
• Follow CAT guidelines and maintain underwriting discipline to minimize exposure and appropriately price risks.
• Provide accurate rating instructions for quotes prior to proposal generation.
• Underwrite and price Technology specialty coverages such as products, professional, and cyber liability with some guidance on more complex exposures.
• Manage assigned portfolio to achieve goals for premium, profitability, retention, industry mix, and new business.
• Analyze financial reports and insurance performance metrics (e.g., OBIEE) to inform risk management decisions.
• Understand market factors impacting pricing, including distribution channels, competition, growth strategies, regulation, and reinsurance costs.
• Prepare and review adverse underwriting decisions, rate appeals, and declinations to drive results within territory.
• Identify, solicit, pipeline, negotiate, and close accounts aligned with Technology and branch strategies.
• Profile agency partners and strategically market capabilities to agents.
• Maintain current knowledge of state/territory regulations and trends; leverage market intelligence to strengthen agent relationships.
• Build trust and secure commitments through effective relationship management and negotiation.
• Operate with a franchise perspective to identify cross-sell opportunities and partner with other business units for comprehensive solutions.
• Demonstrate deep knowledge of Hanover’s products and appetite; communicate effectively at point of sale.
• Execute rigorous sales practices using Salesforce and other tools; adhere to sales best practices.
• Deliver impactful sales presentations to agents and customers; leverage Industry Solutions partners for enhanced knowledge transfer.
• Collaborate with Claims, Risk Solutions, and Operations to showcase service and technical expertise.
• Develop and implement Territory Business Plans for agency partners. 

WHAT YOU NEED TO APPLY:

• Education: Bachelor’s degree or equivalent experience.
• Experience: 3–7+ years in standard commercial lines underwriting; experience with accounts $100K+ preferred.
• Technical Skills: Strong knowledge of underwriting principles, pricing methodology, and risk assessment.
• Communication: Exceptional verbal, written, and presentation skills; ability to consult effectively with internal and external stakeholders.
• Negotiation & Judgment: Skilled in exercising sound judgment, negotiating effectively, and making informed business decisions.
• Adaptability: Ability to learn quickly, adapt to change, and manage multiple priorities in a fast-paced environment.
• Collaboration: Strong team orientation; fosters inclusion and respect for diverse perspectives.
• Organizational Skills: Proficient in prioritization, desk management, and meeting deadlines.
• Technology: Proficiency in underwriting systems/tools.