Virtual Banking Relationship Manager

About the Role:

Serves as a Virtual Commercial Relationship Banker for new and existing Commercial banking clients with revenues between $1 million to $20 million. Effectively manage and maintain an existing commercial portfolio up to 250 relationships (defined by RCE). Develops and grows client portfolio by building and maintaining strong relationships with existing clients. Engages in dialogue with CEO and CFO levels of clients to assess holistic banking needs and provide customized banking insights and solutions. Responsible for leading, directing and coordinating key team members in analysis and execution for the effective delivery of products and services to clients and prospects. Maintains high touch connections with assigned portfolios delivering exceptional service with both servicing/maintenance and sales production for growth.

• Proactively engages assigned commercial portfolio (loans, deposits, core fee income) with delivering a positive experience through digital channels to ensure retention and growth of commercial portfolio by utilizing internal partners, products and services within the entire bank.
• Provides quarterly business reviews with Commercial clients for retention and revenue generating opportunities. Delivers high touch weekly, monthly and quarterly connections to proactively support needs. May prospect new relationships by reviewing internal contact lists to generate new business for the commercial bank.
• Seeks solutions to holistically support the client and refer to cross markets internally to leverage banks turnkey solutions.
• Develops a comprehensive understanding of client’s needs, through the review and analysis of personal and business financial data gathered providing integrated delivery of financial services.
• Achieves individual annual production and growth goals for Commercial banking deposits, fees and loans to ensure the bank meets its overall financial targets.
• Builds client referral pipeline via identification and development of internal and external center of influence.
• Develops and maintains an in-depth business knowledge and strong credit acumen of lending (for both scored and custom credit) as well as other deposit products and services. Seeks knowledge of competitors and competitive products. Develops a conversational competence of industrial, commercial, economic and financial situations relating to new or existing business.
• Proactively promotes and cross-markets bank products and services, and keeps client informed of special promotions. Partners consistently with other internal business partners to uncover opportunities to deepen the client relationship.
• May be designated as a “team lead”, responsible for directing the work of others.
• Where appropriate participates in community organizations to source business development opportunities and maximize networking demonstrating Columbia’s commitment to the local community.
• Proactively builds and manages a pipeline of production utilizing sales tools such as Salesforce.
• Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities – knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes.
• Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training.
• Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description.
• May be asked to coach, mentor, or train others and teach coursework as subject matter expert.
• Actively learns, demonstrates, and fosters the Columbia corporate culture in all actions and words.
• Takes personal initiative and is a positive example for others to emulate.
• Embraces our vision to become “Business Bank of Choice”
• May perform other duties as assigned.

About You:

Education
Experience

• More than 10 years — of relevant commercial banking experience or equivalent. (Required)

Skills

• Extremely strong relationship management skills, including but not limited to: new business development, analytical thinking, problem solving, strong sales skills, and advanced credit and credit quality skills.
• Strong knowledge of bank’s credit products and underwriting policies.
• Advanced knowledge of commercial C&I bank products and services that result in successfully capitalizing on all opportunities to cross-sell the bank’s products.
• Proven track record of success and skills in developing new revenue for existing clients and retention of portfolio. Seeks ways to expand portfolio. .
• Strong credit analysis and commercial underwriting skills, including accounting, financial statement and cash flow analysis experience.
• Advanced knowledge of cash management policies, procedures, practices, banking regulations, documentation, and business operations.
• Excellent written and verbal communication.
• Ability to work effectively with individuals and groups across the company to manage customer relationships.
• Ability to prioritize and direct the work of others.
• Proficiency with personal computers and related software packages such as Word and Excel.
• Ability to train and present to small and large audiences.

Travel Requirements

• Occasional

The pay range for this role is $78,000.00 to $125,000.00.

The pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation, and those details will be provided during the recruitment process.

Primary Location: Ability to work fully onsite at posted location(s).

Our Benefits:

We are proud to offer a competitive total rewards package including base wages and comprehensive benefits.

We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.

Our Commitment to Diversity:

Columbia Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics. If you require an accommodation to complete the application or interview(s), please let us know by email: careers@columbiabank.com.

To Staffing and Recruiting Agencies:

Our posted job opportunities are only intended for individuals seeking employment at Columbia Bank. Columbia Bank does not accept unsolicited resumes or applications from agencies and Columbia Bank will not be responsible for any fees related to unsolicited resume submissions. Staffing and recruiting agencies are not authorized to submit profiles, applications, or resumes to this site or to any Columbia Bank employee and any such submissions will be considered unsolicited unless requested directly by a member of the Talent Acquisition team.