Parts Manager

Description

PARTS MANAGER

Reports To: Branch Manager

About Palmer Trucks

Palmer Trucks is a full-service Kenworth dealership network serving Ohio, Indiana, Kentucky and Illinois with a comprehensive package of products and services. As a family-owned business with more than a half-century history of growth and success, Palmer Trucks has grown to a team of more than 600 individuals. With more than 32 million trucks on U.S. highways and interstates at any given time, a paramount need exists to keep the industry moving forward – 24 hours a day, 7 days a week. 

We maintain a commitment to forming authentic and valuable connections through fulfilling the industry’s unique, time-sensitive needs as a trusted partner. We accomplish this by providing products and services of the highest quality and value - personalized for you. 

Because of this philosophy, we develop and nurture long-term, valuable relationships with our partners. The Palmer Trucks team has the utmost privilege and gratitude of doing business, and these core values are what keep customers returning year-after-year, and are what have kept us On the Road Since 1965.

Summary

The Parts Manager is responsible for the day-to-day operations of the Part’s Department in compliance with established policies and procedures. Plans develops and implements strategies for operational, sales and development to meet organizational business plans. Evaluate both departmental and individual results, and employee performance against objectives while maintaining the highest quality standards of professionalism in serving the customer.

Key Responsibilities

• Establish and maintain practices designed to lead, manage, train, develop, motivate, and recognize employees.
• Ability to conduct meaningful annual employee performance reviews and develop specific, measurable, actionable, realistic, and tangible objectives/goals for all parts department personnel.
• Contribute to the evaluation and development of strategies and performance with all teams.
• Forecast, manage and control sales, gross profit, and expenses. Establish short and long term operating and financial objectives consistent with ownership expectations.
• Plan, develop and implement sales activities for employees.
• Assesses present and future needs, trends, problems, and profit opportunities of the Parts Department. 
• Responsible for all applicable credit functions within the Parts Department. Extend credit consistent with the dealership policy.
• Coordinate with other departmental managers to understand all necessary aspects and needs of the operational development, and to ensure they are fully informed of objectives, purposes, and achievements. 
• Assess and analyze the competition, market conditions, trends, and profit opportunities within the Dealership's assigned area of responsibility.
• Ensure quality control procedures are followed. Monitor the quality of work and take corrective action where standards are not met. 
• Ensure activities meet organizational requirements of ethical behavior, health, safety, legal, and environmental policies and regulations.
• Successful performance in the job duties and responsibilities document. 

Requirements

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Five years parts department experience consisting of counter, lead and or supervisory experience preferred.
• Excellent leadership and communication skills.
• Ability to motivate, coach, develops, and recognize employees with a can-do attitude.
• Strong work ethic and commitment to do whatever it takes to get the job done.
• Understands the principles of marketing, customer service, and administration.

Computer Skills

The individual must have basic computer skills of which are to include, knowledge of Parts Catalog software; Database software; Microsoft Excel Spreadsheet software and Microsoft Word Processing software.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Sufficient manual dexterity to operate standard departmental equipment, for example, operate a 
• PC, pallet jack, fort lift, etc. 
• Ability to climb ladders, stairs, and walk for long distances
• Operate motor vehicles
• Lift up to 50 pounds. 
• Stamina to stand for long periods
• Other duties as required

Competencies

• Customer Focus - Anticipating, meeting and exceeding customer needs, wants and expectations.
• Personal Accountability - Being answerable for personal actions.
• Leadership - Organizing and influencing people to believe in a vision creating a sense of purpose and direction.
• Time and Priority Management - Prioritizing and completing tasks to deliver desired outcomes within allotted time frames.
• Project Management - Identifying and overseeing all resources, tasks, systems, and people to obtain results.
• Planning and Organizing - Establishing courses of action to ensure that work is completed effectively.
• Decision Making - Analyzing all aspects of a situation to make consistently sound and timely decisions.

Behaviors

• People-Oriented - The job requires building rapport with a wide range of individuals.
• Competitive - The job requires assertiveness and a "will to win" in dealing with highly competitive situations.
• Urgency - The job requires decisiveness, quick response, and fast action.
• Frequent Change - The job requires rapid shifts between tasks.
• Versatile - The job requires adapting to various situations with ease.
• Analysis - The job requires compiling, confirming, and organizing information.
• Interaction - The job requires frequent communication and engagement with others.

This position is with an immediate opening start date and will allow for the proper notice for existing employer. Submit your resume with confidence that all contacts with us are completely confidential.

Benefits

This is a full-time position. It includes Health Insurance, a 401K Retirement Program, Vacation, Employee Assistance Program, a Clean Smoke and Drug Free Environment and Other Benefits.

Palmer Trucks is a family-owned company with nearly 60 years of success, treating everyone with respect and dignity. Our team is always ready to help you find the best benefits package for you and your family. 

Individual, spouse and family coverage. Multiple products are affordable and provide 

value for you and your family. 

• Health and Wellness Benefits 
• Medical Insurance 
• Dental Insurance 
• Vision Insurance
• Short-Term Disability
• Life Insurance
• Supplemental Products like Long-Term Disability, Hospital Indemnity, etc.  

Financial stability and Retirement Preparedness: 

• Our 401(k) program includes a company match 
• Retirement Planning Assistance 
• Financial Guidance and Education 

Paid Time Off:

• Full-time employees enjoy paid holidays and personal time 
• Vacation is based on the length of service. 

Resources when we face major challenges and life events:

• Life Insurance, Critical Illness, and other Products
• Bereavement and Employee Assistance Program
• Mental Health Resources readily accessible and without stigma 

Paid Training and Tools Assistance to do the job right. 

Job Posting Information

This position is with an immediate opening start date and will allow for the proper notice for existing employer. Submit your resume with confidence that all contacts with us are completely confidential. Palmer Trucks is committed to working with and providing reasonable accommodations to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: hrteam@palmertrucks.com Palmer Trucks is an Equal Opportunity Employer. All Applicants are considered for employment without a regard to race, color, national origin, religion, sex (including pregnancy), age (40 or older), disability, veteran status or any other legally protected

category.

Palmer Trucks is an Equal Opportunity Employer. All Applicants are considered for employment without a regard to race, color, national origin, religion, sex (including pregnancy), age (40 or older), disability, veteran status or any other legally protected.