Commercial Servicing Specialist-Associate

Description

Summary

The Associate develops foundational commercial lending knowledge while supporting the daily operations of the Commercial Servicing Team. Provides operational and administrative support for commercial loan and deposit relationships under guidance and within established procedures. This position performs routine servicing transactions, maintains loan documentation, assists borrowers and internal team members, and follows organizational policies and regulatory requirements. Identifies routine member needs and refers opportunities or non-routine issues to the appropriate team member. 

Essential Functions:

• Handle various transactions on business member accounts, including boarding loan information to the core system, processing business loan payments/advances, construction draws, and calculating loan payoff amounts. 
• Use established service tools and procedures to identify routine member needs, provide information about appropriate business and retail solutions, and refer sales opportunities or needs outside the role’s authority to the appropriate team member.
• Maintain commercial loan files for documentation and compliance.
• Assist the commercial lending team with routine account research and issue/identification using established procedures; escalate non-routine, ambiguous, or higher-risk matters for guidance.
• Compile correspondence as needed.
• Track, maintain and prepare documentation to release commercial loan collateral; process loan corrections, adjustments and changes; distribute or work assigned daily/weekly/monthly loan reports; maintain suspense tracking system and contact members by phone and/or correspondence to collect documentation.
• Process approved business credit card applications and account updates.
• Maintain a working knowledge of the complete line of products and services offered by the Credit Union, including up-to-date knowledge of business loan policies and procedures.
• Treat member and Credit Union information with the utmost confidentiality and security, striving to always be in alignment with the Credit Union’s stated core purpose of “redefining the cooperative spirit in financial services.”
• Ensure all audit and security policies and procedures are followed in accordance with Credit Union policy and federal regulations.
• Effectively coordinate efforts with other Credit Union resources to ensure quality and timely member service.
• Provide extraordinary member experiences by actively listening to and assessing the needs of the member, identifying and recommending solutions, and referring members to the appropriate person or department.
• Perform other duties as assigned.

Qualifications

Experience

• Prior experience in a financial institution or comparable experience demonstrating familiarity with banking transactions and account servicing. Prior knowledge of related state and federal banking compliance regulations and other lending practices preferred.
• Prior exposure to commercial lending practices, loan documentation and loan servicing requirements preferred.

Education

• High school diploma or GED equivalent.

Knowledge

• Developing knowledge of Credit Union products and services, features, and benefits, with the ability to use available resources and seek guidance as needed.

Skills/Abilities

• Strong verbal and written communication skills; able to communicate lending and depository-related topics clearly and succinctly to others.
• Proficient in the use of Microsoft Office applications and able to learn new software quickly and effectively.
• Demonstrates excellent communication and interpersonal skills.
• Proactively responds to internal and external members courteously and effectively across multiple delivery channels.
• Ability to work effectively in a team environment.
• Experience handling detailed type tasks. Demonstrates attention to detail and accuracy.
• Demonstrates ability to research straightforward issues using established procedures and seek guidance when needed.
• Excellent organizational and time management skills.
• Able to enhance relationships with members through cross-selling and referral activities.

Physical Requirements/Work Environment

• Work is performed primarily in a professional office environment using a computer, telephone, and other standard office equipment.
• Occasionally moves within the work area and handles, lifts, or carries files, supplies, or office materials weighing up to 10 pounds.
• Work requires attention to detail in an environment with normal office noise and interruptions.