Manager - Imaging [On-site - Pinehurst, NC]

Description

JOB SUMMARY

The Imaging Services Manager both works in the clinic, under their modality, and also supervises clinical operations in specific areas of the Imaging Department. These areas include equipment, personnel, scheduling, quality, financial, and customer service functions.  The Imaging Services Manager is expected to perform and ensure high-quality medical care and sound financial performance while assuring an orderly department, patient flow, and performance of clinic functions.  

RESPONSIBILITIES

Operational Management & Physician Relations - Oversees clinic support functions and maintains strong relationships with referring physicians and their staff to ensure efficient operations and exceptional service.

• Conduct regular rounding and communication with physicians and staff to identify service improvements or expansion opportunities (as permitted by lease agreements).
• Oversea scheduling, telephone services, clinical readiness, and daily patient care operations.
• Manage test ordering, EMR workflows, transcription, and distribution of notes in collaboration with IT.
• Develop and maintain policies and procedures in compliance with federal, state, and regulatory requirements.
• Ensure accurate charge capture and incident reporting processes.

Department Staff Supervision - Provides leadership that fosters a culture of excellence, accountability, and continuous improvement.

• Establish performance expectations and ensure employee compliance with policies and standards.
• Oversee performance management, staff communication, and recognition efforts.
• Promote professional growth by ensuring timely completion of technical competencies and skill development.
• Assist with daily operations as needed to maintain workflow efficiency and on-time performance.

Staffing & Workforce Management - Ensures appropriate staffing levels to meet operational demands while maintaining fiscal responsibility.

• Participate in candidate interviews, hiring, and onboarding.
• Coordinate staff assignments and adjust coverage based on workload and budget considerations.
• Manage time and attendance, PTO scheduling, and overtime utilization.

Resource & Budget Management - Optimizes department resources and supports fiscal stewardship.

• Assist in preparing departmental budgets as requested.
• Monitor supply and equipment utilization and ensure cost-effective operations.
• Manage vendor relationships and contract negotiations.
• Oversea quality assurance and control related to imaging/radiology services.

Revenue Cycle & Charge Capture Oversight - Supports financial performance through accurate and timely revenue cycle processes.

• Oversee fee schedules, registration accuracy, authorizations, and coding optimization.
• Ensure timely documentation and charge entry.
• Support collections processes and assist in resolving billing issues.
• Minimize claim edits, denials, and revenue delays.

Strategic Planning & Service Development - Supports growth and continuous improvement of departmental services.

• Develop and execute the annual department plan.
• Plan and implement new services and service expansions.
• Improve patient care delivery systems and operational workflows.
• Support marketing initiatives and project implementation (as permitted).
• Champion required annual training and in-services for departments performing radiology services.

Regulatory & Accreditation Compliance - Ensures compliance with AAAHC, CMS, DOH, NRC, ACR, and other applicable regulatory standards.

Administrative Leadership

• Implement operational improvements to enhance efficiency and service quality.
• Participate in committees, teams, and task forces to support organizational performance.
• Maintain ongoing professional development.

Radiation Safety Officer (RSO) Responsibilities

• Maintain NOR and all regulatory licenses and registrations.
• Update the Radiation Safety Manual annually.
• Prepare for and manage audits and inspections.
• Oversee personnel dosimetry monitoring.
• Ensure imaging equipment is registered, tested, and properly maintained.
• Maintain all required radiation safety documentation.

Other Duties

Perform additional responsibilities as assigned by management.

Requirements

QUALIFICATIONS

Education

• Bachelor’s degree preferred.
• Completion of a medical coding course and/or certification in medical coding preferred.
• ARRT(R), ARRT(MR), NMTCB, or other imaging modality certification with applicable state licensure preferred.

Experience

• Minimum of five to seven years of progressive supervisory experience in a healthcare setting.
• Prior imaging or radiology department experience preferred.
• Experience with coding, billing processes, and accounts receivable functions.

Knowledge & Skills

• Working knowledge of federal, state, and local coding and billing regulations.
• Understanding of accounts receivable workflows and revenue cycle processes.
• Ability to analyze and assess training needs and competency plans for each imaging modality.
• Demonstrated ability to maintain the highest level of discretion, confidentiality, and professional credibility.

Physical Requirements

• Ability to stand and walk for extended periods while supervising operations and rounding in clinical areas.
• Frequent sitting, computer use, and viewing monitors for documentation and administrative tasks.
• Ability to bend, reach, and lift up to 25 pounds to assist with supplies, equipment, or workflow needs.
• Sufficient visual acuity to review imaging screens, reports, and documentation.
• Ability to communicate effectively in person and by phone in a clinical environment.
• Capacity to respond quickly to operational or safety needs within the department.