SERVICE RECEPTIONIST

Description

Pack Auto Group believes our success is attributed to our employees. Since 1980, we have continued to grow our business and culture while holding true to our core values of fun, integrity, caring, self-discipline, and continuous improvement.

We are passionate about harnessing a culture where our employees LOVE their jobs and customers LOVE our employees. We are focused on using technology to create a best-in-class experience for our customers. Dominating our share of the market in the sales and servicing of Pack Auto Group products in the DFW market while maintaining a top ranking in customer service, employee satisfaction and owner loyalty. Who we are and how we do business is defined in our Core Values, Vision and Mission statements.

BENEFITS:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Long- and Short-Term Disability insurance
• 401(k)
• Life insurance
• Critical Illness
• Hospital Indemnity
• Accident Insurance
• Paid vacation for full time employees
• Employee discount on cars, parts, and service
• Drug Free Work Environment
• We’re passionate about our culture.

Requirements

Essential Duties include the following. Other duties may be assigned.

• Greets showroom customers and determines the nature of their visit.
• Directs customers to the correct department, notifies the appropriate person that a customer is waiting, and introduces the customer to a salesperson.
• Answers incoming phone calls. Directs caller to appropriate department or individual or takes a thorough message.
• Communicates with callers and visitors in a professional, friendly, and efficient manner.
• Communicates messages to the appropriate parties in a timely manner.
• Types memos, correspondence, reports, and other documents.
• Maintains a professional appearance.

SKILL REQUIREMENTS

Achieving High Standards focuses on maintaining customer and employee satisfaction and loyalty by managing details and being results oriented. This includes supporting department managers in

maintaining and exceeding goals for sales and service while demonstrating integrity, honesty, and professionalism in all areas of work.

1. Promotes dealership by presenting professional image, positive attitude, and clean work area.
2. Maintains a clean, professional environment.
3. Ensures work is completed on time.
4. Maintains high ethical standards in daily activities.
5. Departs from traditional ways of doing things as appropriate to ensure maximum customer satisfaction.
6. Attends to details.
7. Works with all dealership personnel to customer satisfaction.
8. Resolves customer concerns and problems quickly and effectively

Working Effectively with Others focuses on promoting and valuing team work and communicating effectively through verbal, written, or listening skills. This includes encouraging others to work well within a group or when interacting with customers or coworkers. Other skills include encouraging the team to be committed to dealership Mission Statement, Vision Statement and Core Values

Principal Duties and Responsibilities:

• Builds productive working relationships through clear communications.
• Has an approachable style; fosters open communication through active listening.
• Resolves internal conflicts among co-workers within the Department and dealership by objectively analyzing viewpoints.
• Generates pride and commitment within the Department; instills customer confidence.
• Speaks clearly, concisely, and effectively.

Handling Pressure focuses on adapting to change, maintaining composure, multi-tasking and resolving conflicts. This includes the willingness and ability to change work practices or priorities in response to changing conditions, and effectively handle multiple work demands, maintaining performance under stress or opposition, maintaining quality while shifting back and forth between two or more activities, remaining sensitive to time deadlines. Other skill requirements include maintaining performance and composure under stressful conditions.

EDUCATION and/or EXPERIENCE

• 1 to 2 years related experience

LANGUAGE SKILLS

• ?Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

MATHEMATICAL SKILLS

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY

• Ability to apply common sense understanding to carry out simple one- or two-step instructions.
• Ability to deal with standardized situations with only occasional or no variables.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

DISCLAIMER

The preceding job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this classification. The duties described are not to be interpreted as being all-inclusive to any specific employee. Management reserves the rights to add, modify, change or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job. Nothing in this position description changes the at-will employment relationship existing between Pack Auto Group and its employees.