Guest Services Driver

We Inspire People to Be More Alive

About Paws Up Montana:

Paws Up Montana, America’s premier luxury ranch resort, is more than a workplace—it’s a chance to be part of something extraordinary.

Position: 

The Guest Services Driver sets the tone for an exceptional stay, welcoming guests to the resort and ensuring their experience begins and ends on a positive note. You will be responsible for providing guest airport transportation, assisting with luggage and escorting guests to their accommodations, conducting arrival home orientations, and assisting with scheduled group transportation. This role combines attentive service, local knowledge, and genuine hospitality to make every journey sincere and unforgettable. With a strong focus on safety, professionalism, and personalized care, the Guest Services Driver helps guests feel welcomed, comfortable, and connected to the unique experience Montana offers.

Primary Functions and Responsibilities:

• Provide safe and timely transportation for guests between the airport, accommodations, and various on-property locations.
• Provide a property and accommodation tour upon guest arrival to the resort.
• Handle and deliver guest luggage with care and attention, ensuring proper placement.
• Maintain a welcoming presence during events and in high-traffic areas, ensuring guests feel supported and attended to at all times.
• Maintain current knowledge of resort offerings, services, and daily operational updates.
• Complete all daily departmental checklists accurately and on time.
• Perform pre- and post-shift vehicle inspections.
• Ensure vehicles are kept clean, presentable, and well-maintained inside and out.
• Consistently demonstrate a professional and polished presence in all guest interactions.
• Uphold impeccable personal grooming and neat, professional appearance at all times.
• Engage with guests confidently and attentively, anticipating needs and accommodating special requests with discretion.
• Safeguard guest privacy and confidentiality before, during, and after each stay.
• Safely operate multi-passenger vehicles in accordance with resort standards and established safety procedures.
• Maintain clear, professional radio communication while adhering to schedules, timelines, and operational priorities.
• Collaborate proactively with other departments to support seamless operations and deliver an exceptional guest experience.
• Provide support to Guest Services functions as directed by management.

Supportive Functions and Responsibility:

• Display Paws Up Montana values and standards.
• Always demonstrate professionalism and hospitality to guests and team members.
• Handle guest transactions legally, ethically, and confidentially.
• Maintain a favorable working relationship with all team members to foster and promote a positive working environment.
• Always maintain a clean and neat appearance.
• Perform work in a safe and high-quality manner.

We are looking for team members:

• Reliable, responsible, and dependable.
  Hold a valid driver’s license and have at least two years of driving experience.
• Confident in operating gasoline-powered, multi-passenger vehicles in varying weather conditions.
• Skilled at multitasking and managing competing priorities in a fast-paced environment while remaining organized and composed.
• Team-oriented, with a hands-on approach and a willingness to assist teammates and guests wherever needed.
• Detail-oriented, with a consistent commitment to safety, accuracy, and high service standards.

What We Offer: 

• Career Development and Advancement Opportunities
• Employee Assistance Program (5 free counseling sessions)
• Referral Bonus Program (Get paid $250 to recruit)
• Carpool Reimbursement ($5-$20/Day)
• Employee Discounts on Merchandise (30% on select items in our retail store)
• Employee lunch provided

If you are passionate about Hospitality and ready to take on a new challenge at a prestigious resort, we would love to hear from you. Apply today to join our dynamic team at Paws Up Montana!

Paws Up Montana provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.