Medical Receptionist

Position: Medical Receptionist

Location: Northampton, MA

Hours: 40 hours, Monday-Friday generally between 8am - 5pm, with  a weekend rotation of one 4-hour shift every 4-6 weeks. Hours may vary dependent on the needs of the department. Exact schedule to be discussed at time of interview.

As the Medical Receptionist you will be responsible for phone and portal management, which includes answering and directing calls, documenting messages, queueing medications, and relaying messages to patients from Providers. Additionally, you will also be responsible for managing reception in boxes and portal messages by responding to questions and scheduling same day and future appointments.

Job Responsibilities:

• Answer and direct phone calls
• Patient check in: obtain demographic information, insurance verification, collect payments, provide necessary forms
• Patient check out: schedule follow-up appointments
• Document all interactions in the Electronic Medical Record (EMR)

Required Qualifications: 

• High school degree or GED
• 2 or more years of customer service experience
• Ability to multitask and prioritize

Additional Preferred Qualifications:

• Experience as a medical receptionist or other front office experience preferred
• Experience working in an electronic medical record (EMR)
• Experience with multiline phones

If you do not meet all of the preferred qualifications, we strongly encourage you to apply and/ or inquire. We often have multiple open positions and could consider you for another opportunity with our organization.

Valley Medical Group offers: 

• Medical, Dental & Vision Plans
• 401(k) Plan with Company Match
• Health Savings Account & Flexible Spending Account
• Generous Paid Time Off 
• 7 Paid Holidays 
• Company-Paid Long-Term Disability Insurance
• Company-Paid Life Insurance 
• Voluntary Life, Accident and Critical Illness Insurance Options
• Company Wellness Program 
• Employee Assistance Program
• Free On-Site Parking

We Value Employee Engagement and Inclusive Practices

Valley Medical Group (VMG) seeks to recruit, develop, and retain the most qualified workforce from a diverse candidate pool. We strive for every VMG staff person and provider to feel valued and be treated fairly, respectfully, and with dignity. We expect our employees to conduct themselves in a professional manner that promotes equal opportunity and prohibits unlawful discriminatory practices, including bias and harassment. 

Fostering inclusion and belonging among our employees is critical to our success in providing high-quality patient care rooted in evidence-based practices and health equity. We have several initiatives that prioritize the employee experience, from an annual assessment of employee engagement to staff recognition events, various feedback mechanisms, and committees that promote an inclusive workplace.