Director of Spa and Wellness

POSITION OBJECTIVE

Responsible for the day-to day operations of the Spa to include: meeting the financial goals of the organization, executing strategic plans to include marketing initiatives and staff training, acting as the liaison to other revenue centers on property, and professionally represents the facility. Uses the ability to lead and motivate staff to achieve Forbes five star standards, operational goals and exceed guest expectations.

ESSENTIAL JOB FUNCTIONS

• Ensures that service standards are kept at a high level for guests by maintaining the standards set in Salamander Spa SOP’s and service standards, Forbes standards, Salamander’s Vision Statement, Core Values and Brand Promises. 
• Maintains a fully staffed department by recruiting, interviewing, hiring, and training all staff.
• Ensures the staff is fully knowledgeable on the use and benefits of services, products, programs, and activities by conducting regularly scheduled staff meetings and training workshops.
• Assesses all employees’ progress continually, trains employees with positive reinforcement and disciplines fairly and consistently, participates in annual performance evaluations, and assists in the termination process when necessary.
• Provides excellent customer service and monitors guest feedback through the use of comment cards and other customer care techniques and surveys. Supervises and follows up on guest requests and comments.
• Works closely with the Spa Director to execute effective marketing and public relations strategy and business plan in a timely manner.
• Ensures fiscal responsibility through efficient scheduling of staff and makes necessary changes to stay within budgetary guidelines.
• Ensures the successful integration of the spa facility into the overall operations of the resort.
• Provides necessary financial information to the Spa Director for accurate reporting of daily sales and financial performance. 
• Ensures that financial goals are attained by developing and implementing a retail sales plan. Establishes service and retail goals for staff and provides guidance on how to achieve them.
• Monitors seasonal utilization patterns to be used in the budgeting process and effective payroll management.
• Submits all paperwork and financial reporting in accordance with the company standards.
• Develops and maintains accurate maintenance procedures and checklists through routine preventative maintenance and repair.
• Maintains a monthly inventory of supplies, equipment, and products.
• Creates a team of service providers to meet all aspects of professionalism and service demands.
• Ensures appropriate Spa supervisory coverage through use of a Manager on Duty (MOD) system.
• Implements a strategy to contact conference groups and promotes spa services to attendees.
• Specifies and controls efficient usage of professional products for all services by completing a service cost analysis and implementing an inventory control system.
• Ensures an effective inventory system with the par stock levels implemented for spa equipment and supplies.
• Ensures compliance with all state licensing and health requirements.
• Provides reservation procedures using spa software or a manual reservation system.
• Other duties as assigned.

EDUCATION/EXPERIENCE

• Must be 18 years of age or older. 
• High school diploma or equivalent required
• Bachelor's degree or comparable spa management experience
• 3+ years of successful spa management experience.

REQUIREMENTS

• Knowledge of professional spa services and treatments.
 • Knowledge of retail operations and inventory systems.
 • Effective leadership skills and a strong work ethic.
 • Excellent customer service skills.
 • Efficient, well organized, and able to handle a variety of duties simultaneously.
 • Creative in marketing and promotions.
 • Sales oriented.
 • Energetic, enthusiastic and motivational.
 • Professional manner, discretion, and appearance.
 • Excellent verbal and written skills.
 • Normal work hours: Varied to include nights, weekends, and holidays.
 • Proficient in spa software (Spa Biz, SpaSoft or Visual One) and Microsoft Office products.
 • CPR/First Aid Certified.
 

PHYSICAL DEMANDS

• The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. 
• While performing the duties this job, the employee is regularly required to stand; walk’ use hands to finger, handle or feel; reach with hands and arms; stoop, kneel, crouch; talk and hear. 
• The employee must be able to lift and move up to 25 pounds. 
• The employee must be able to see differences in widths and length of lines such as those on graphs. 
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Medium Work: Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently, and/or up to 10 pounds of constantly to move objects
• This position requires the following abilities: climbing, balancing, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, tactile sense, repetitive motions, seeing, hearing, talking, and visual acuity.
• The employee will be required to operate the following tools: computer, calculators, office supplies, phone, paperwork, protocol binders, retail inventory, all spa equipment, hot cabbies, paraffin heaters, steamers, micro-current machines, fitness equipment, and treatment products.
• Work conditions include exposure to noise, vibrations, extreme temperatures, wet or humid environments, burns, fumes, odors, dust, mechanical, chemical, and electrical hazards.

WORK ENVIRONMENT

• Must be able to work effectively in a stressful environment, communicate with others, effectively deal with customers and accept constructive criticism from supervisors.
• Must be able to change activity frequently and cope with interruptions.