Account Manager

Description

We are seeking an experienced Account Manager with a passion for horticulture, client service, and team leadership. This is an opportunity to work with discerning clients who value excellence, creativity, and long-term relationships. You’ll be the face of Great Lakes Landscape Design, ensuring our projects reflect our reputation for superior craftsmanship and attention to detail. What You’ll Do 

• Manage a portfolio of landscape maintenance clients with professionalism and care. 
• Conduct regular site visits to ensure exceptional quality and client satisfaction. 
• Collaborate with production teams to plan and execute seasonal maintenance, enhancements, and snow operations. 
• Prepare proposals for enhancements and additional services. 
• Maintain proactive communication with clients and internal teams to ensure expectations are exceeded. 
• Participate in weekly team meetings and stay current with best practices in the green industry. 

KEY ROLES & RESPONSIBILITIES. 

Client-Facing Expectations / Account Management 

• Serve as the primary point of contact for both residential and commercial clients across design-build and bid-based projects. 
• ·Develop and maintain long-term relationships with clients to understand and respond to their evolving needs. 
• Conduct regular site visits to monitor project progress, gather feedback, and identify opportunities for enhancements or additional services. 
• Proactively manage a portfolio of client properties by identifying concerns, recommending improvements, and ensuring ongoing satisfaction. 
• Ensure exceptional customer service by addressing inquiries, resolving issues promptly, and building client trust. 

Communication 

• Follow up consistently with leads and clients to ensure alignment, clarity, and responsiveness. 
• Schedule and conduct site walk-throughs, delivering quarterly property analyses and updates to clients. 
• Collaborate with internal team members and departments to align efforts and maintain project momentum. 
• Attend weekly sales meetings to coordinate strategy and share updates on active accounts and prospects 

Snow Removal • Oversee all client relationships tied to winter snow removal services. 

• Manage assigned house accounts based on geographic regions set by the Sales Manager. 
• Conduct site visits for pre-season assessments and post-storm touch-ups when necessary. 
• Document all site visits and conditions thoroughly for internal debriefs and handoffs to the production team. 
• Maintain detailed records of each property’s existing conditions to ensure accurate service delivery.

Requirements

• 3+ years of experience in the landscape or green industry. 
• Strong knowledge of horticulture, plant care, and landscape maintenance standards. 
• Exceptional interpersonal and communication skills. 
• Highly organized, deadline-oriented, and comfortable managing multiple accounts. 
• Valid Michigan driver’s license and good driving record.