Systems/Console Technician (2nd Shift)

Overview

Responsibilities

• Operates, monitors, executes and schedules online and batch processes, meeting pre-arranged processing schedules.
• Ensures all problems, either hardware or software, are addressed and corrected appropriately and within a reasonable timeframe. Performs corrective procedures on both mainframe and open system processes utilizing program run instructions, contacting on-call resources, and following escalation procedures, when necessary.
• Communicates and documents problem situations to supervisor and other W&SFG associates as needed.
• Reviews and updates production Job Control Language (JCL) in support of troubleshooting and incident response.
• Provides guidance and support to the I/O area team on printer utilization and meeting processing schedules.
• Maintains confidentiality and security of production systems.
• Trains new associates on operations tasks.
• Maintains up-to-date knowledge of all systems and hardware, as it relates to Computer Center operations.
• Assumes responsibility for shift operations in the absence of supervisor.
• Ensures proper turnover is communicated to the successive shift.
• Performs other duties as assigned.
• Complies with all policies and standards.

Qualifications

• High School Diploma Or GED. - Required
• Demonstrated experience working in a large-scale Mainframe and/or Open Systems environment. Possesses working knowledge of operating systems, hardware devices, utility programs scheduling and batch processing. - Required
• Demonstrated experience working effectively within a team. Provides examples of collaborating with co-workers in difficult situations. - Required
• Proven experience adapting and demonstrating flexibility associated with changes to the operating environment. - Required
• Proven strong analytical skills, including demonstrated experience identifying and quantifying problems, and providing effective resolutions. Must cite examples of good decision-making skills when dealing with multiple alternatives. Frequently defines problems, collects or interprets data, establishes facts and draws valid conclusions. -
• Provides examples of working under multiple deadlines and minimal supervision. Must cite examples of successfully organizing and effectively completing projects where given little or no direction. -
• Possesses and displays excellent verbal and written communication skills; will occasionally express, exchange and convey information to internal and external customers in a clear, focused and concise manner. -
• Continually reads a variety of correspondence, reports and forms; occasionally prepares correspondence, reports and forms using a prescribed format and conforms to proper rules of punctuation, grammar, diction and style. -
• Demonstrated ability to effectively interact and communicate with all levels of staff and management. Must cite examples from work experience. -
• Provides examples from work experience of maintaining a high degree of accuracy associated with high volumes of work and/or multiple duties. Provides examples of consistently meeting productivity and quality goals from work experience. -
• Continually performs an activity such as: preparing and analyzing data and figures; transcribing; viewing a -
• computer terminal; extensive reading. Visual acuity is required to determine accuracy, neatness and thoroughness of work assigned. Ability to frequently make repetitive motions of the wrists, hands and/or fingers. -
• Working knowledge of word processing and spreadsheet applications. -
• Working knowledge of IBM Mainframe software and related tools (JES3, MVS, JCL, VM/CMS/XEDIT, ChangeMan, etc.). -
• Working knowledge of Workload Automation Tools (Windows Scheduler and CA ESP). -
• Working knowledge of computer hardware, virtual tape drives and servers. -

• Works in an office setting and remains in a stationary position for long periods of time while working at a desk, on a computer or with other standard office equipment, or while in meetings.
• Requires the ability to verbally communicate and exchange accurate information to customers and associates on a regular basis.
• Requires visual acuity to read and interpret a variety of correspondence, procedures, reports and forms via paper and electronic documents, visual inspection involving small defects; small parts, and/or operation of machinery (including inspection); using measurement devices continuously. Visual acuity is required to determine accuracy, neatness, and thoroughness of work assigned.
• Requires the ability to prepare written correspondence, reports and forms using prescribed formats and conforming to rules of punctuation, grammar, diction, and style on a regular basis.
• Requires the ability to apply principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions
• Performs substantial movement of wrists, hands, and fingers for continuous computer work.
• Extended hours required during peak workloads or special projects/events.

• None