Homeless Outreach Case Manager - 5218

BronxWorks helps individuals and families improve their economic and social well-being. From toddlers to seniors, we feed, shelter, teach, and support our neighbors to build a stronger community. In all aspects of our work, we strive for the highest ethical and performance standards and are guided by the belief that people are to be treated with dignity and respect regardless of their present situation or past experiences.

Across our 60+ locations, we provide programs in a variety of service areas, including workforce development, children, youth, families, seniors and homeless prevention. 

The BronxWorks Homeless Outreach Team (HOT) is a mobile unit that works with homeless individuals on the streets, 24 hours a day, 365 days a year. Since 1995, we have helped street homeless people obtain appropriate services, move to safer environments, and get placed in permanent or long-term transitional housing. The team is composed of outreach workers, case managers and social workers and also partners with psychiatric and medical providers to connect clients with appropriate care.

RESPONSIBILITIES 

• Independently manage a caseload
• Conduct comprehensive intake assessments
• Conduct regular field visits to engage and build rapport with chronically homeless individuals
• Work with clients to develop goals and service plans
• Provide referrals and direct assistance to support clients applying and/or attending appointments for: mental health services, medical care, substance treatment, vital documents, benefits, legal/immigration services, and permanent housing
• Document all interactions with or on behalf of clients; monitor and document client progress toward service plan goals
• Maintain familiarity with social services and resources available both on-site and in the community
• Coordinate client care with other service providers; attend regular case conferences with clients and other service providers, as required
• Attend regular supervision sessions with direct supervisor
• Drive agency vehicle to and from client locations and appointments
• Perform additional duties as assigned

  QUALIFICATIONS 

• Bachelor’s degree in social work or a related field of study
• Candidate must have a valid driver’s license which has been held for at least 1 year; in the last 3 years, candidate must have obtained no more than 3 license violation points
• One-year of case management or related work experience preferred
• Ability to engage and build rapport with populations with high support needs
• Strong oral and written communication skills
• Detail-oriented and resourceful with strong time management and organizational skills
• Proficiency in Microsoft Office suite and other standard business technology
• Bilingual/multilingual preferred, but not required

PHYSICAL REQUIREMENTS 

• Ability to use a computer for prolonged periods. 
• Ability to occasionally lift and/or move up to 10 pounds. 
• Ability to stand, walk, or sit for long periods of time, or climb five flights of stairs, if required to conduct home visits and/or fieldwork. 
• Ability to bend and retrieve objects and/or documents. 
• Ability to travel in the boroughs of New York City and its adjacent counties via public transportation. 
• Ability to travel for a minimum of 1 mile within a reasonable amount of time and in all types of weather, including inclement weather, if required to conduct home visits and/or field work.
• ‘TB Test required with the first 120 days of employment’ for Shelters and Homeless Outreach programs

BronxWorks is an equal opportunity employer committed to an inclusive workplace. We consider qualified applicants without regard to any characteristics protected by applicable federal, state, or local law. Reasonable accommodations are available to applicants with disabilities and other legally protected needs. To request an accommodation during the application process, please contact hrbenefits@bronxworks.org