Asset Recovery Manager

Position Summary

The Asset Recovery Manager is responsible for the development, administration, and continuous improvement of the organization's asset management and recovery program. This role serves as the enterprise subject matter expert for asset lifecycle management, providing strategic oversight of asset accountability, recovery controls, compliance requirements, risk mitigation, and process improvement initiatives.

The position partners with Operations, People, Payroll, Finance, IT, and business leaders to establish governance, analyze trends, strengthen controls, and reduce financial losses associated with company assets.

Compensation: $85,000 - $110,000 base salary depending on experience 

Hyrbid - Charlotte, NC

The benefits of belonging – what’s in it for you? 

• Full benefits within 30 days
• Medical, dental, vision, prescription drug coverage, life insurance, disability insurance
• 401(k) match program
• Unlimited vacation, holidays, and sick time
• Commitment to your safety through boot and prescription safety glasses reimbursement
• Career and learning development with an extensive training program through our Amerit University
• Employee referral program, up to $500 bonus
• ASE certification program with fee reimbursement and bonus
• Employee recognition platform that includes opportunities to redeem points for merchandise
• Employee Assistance Program (EAP)
• 24/7 nurse triage line
• Employee discounts on cell phone service and entertainment tickets
• Employee resource groups (ERGs) that foster inclusion

Essential Duties & Responsibilities

Asset Management and Recovery Program Administration

• Create, implement and administer the organization's asset management and recovery program, ensuring compliance with company policies, established controls, and accountability standards.
• Manage complex asset recovery matters associated with employee separations, transfers, leaves of absence, workforce transitions, and other business events, exercising independent judgment in determining appropriate resolution strategies.
• Serve as the primary point of contact for asset management and recovery matters, providing guidance and recommendations to internal stakeholders and external partners.
• Analyze program performance, recovery trends, inventory data, and operational metrics to identify risks, process gaps, and opportunities for improvement.
• Review complex or high-risk asset recovery exceptions and determine appropriate escalation, disposition, or corrective action.
• Oversee relationships with recovery vendors, shipping providers, and internal business partners to ensure service expectations and program objectives are achieved.
• Maintain accurate asset records, supporting documentation, and reporting to ensure audit readiness and compliance with company requirements.
• Resolve issues involving lost, damaged, unrecovered, or disputed assets through investigation, analysis, and stakeholder collaboration.
• Prepare and present program performance reports, findings, and recommendations to management.
• Lead special projects and initiatives related to asset management, recovery operations, controls, and process improvements.

Asset Accountability, Compliance and Reporting

• Maintain enterprise asset accountability processes, ensuring the accuracy and integrity of asset inventories, assignment records, and chain-of-custody documentation.

• Conduct asset audits, inventory reconciliations, and control assessments to identify discrepancies, compliance risks, and improvement opportunities.
• Monitor compliance with company policies, contractual requirements, and asset management standards, recommending corrective actions as needed.
• Oversee asset lifecycle activities, including deployment, transfer, refresh, redeployment, decommissioning, and disposition processes.
• Develop and maintain asset management metrics, dashboards, and reports related to inventory accuracy, asset losses, recovery effectiveness, audit findings, and financial exposure.
• Support internal and external audits by providing analysis, documentation, findings, and corrective action recommendations.
• Recommend and implement process, reporting, and system improvements that strengthen controls, increase asset visibility, and improve operational efficiency

Process Improvement and Cross-Functional Partnership

• Lead efforts to evaluate and improve asset management, recovery, and accountability processes, identifying opportunities to mitigate risk and enhance effectiveness.
• Partner with Operations, Human Resources, Information Technology, Payroll, Finance, and business leaders to address complex asset management challenges and improve policy compliance.
• Analyze workflow performance and program data to identify trends, root causes, and opportunities for operational improvement.
• Support automation initiatives, system enhancements, and technology solutions that improve asset visibility, accountability, and recovery outcomes.
• Develop and maintain policies, procedures, controls, and governance practices that support consistency, scalability, and compliance.
• Serve as an internal subject matter expert by providing guidance, training, and consultation on asset management and recovery processes.
• Lead cross-functional projects and improvement initiatives, exercising independent judgment in evaluating solutions and implementing recommendations.

Measures of Success

• Asset recovery rate and reduction in unrecovered asset losses.
• Recovery cycle time and timely closure of outstanding cases.
• Accuracy and completeness of asset and chain-of-custody records.
• Effective identification and resolution of recurring process or control gaps.

Knowledge, Skills and Abilities

·        Strong organizational skills and exceptional attention to detail.

·        Ability to manage a high volume of concurrent recovery cases, priorities, and deadlines in a fast-paced environment.

·        Strong written and verbal communication skills, including the ability to navigate difficult asset recovery conversations professionally.

·        Ability to work cross-functionally and drive accountability across multiple departments and levels of the organization.

·        Strong analytical and problem-solving skills, including the ability to interpret recovery and inventory data, identify trends, and recommend improvements.

·        Proficiency with Microsoft Excel and experience using asset management, inventory, HRIS, ERP, ticketing, or related business systems.

·        Ability to maintain confidentiality and exercise sound judgment when handling employee and company information.

Required

• Bachelor’s degree in Business Administration, Supply Chain, Operations Management, Information Technology, or a related field.
• 4+ years of experience in asset management, inventory control, logistics, operations support, HR operations, IT support, or a related field.
• Experience maintaining accurate records and coordinating activities across multiple stakeholders.
• Proficiency with Microsoft Excel and other standard business applications.

Preferred

• Experience supporting asset management for a geographically dispersed or field-based workforce.
• Experience with asset tracking, inventory, ERP, HRIS, or related systems.
• Lean, Six Sigma, or other process improvement experience.