Front Desk/Administrative Coordinator

General Summary

Combines front office customer service with permit processing and administrative support; answers inbound calls in a prompt, courteous and professional manner ensuring the highest service standards and provides administrative support to the overall operations of the business. 

Primary Duties and Responsibilities 

• Answer all inbound calls and assist the caller or redirect to the appropriate department and/or individual. 
• Greet customers and visitors. 
• Prepare and mail various customer correspondence.
• Coordinate with various municipalities to process, submit and track permits.
• Coordinate with customers and building departments for project inspections.
• Filing, faxing, copying and other administrative tasks.

Qualifications and Skills

• High school diploma.
• Preferably at least one year’s experience interacting with customers (i.e. retail, restaurant, service) in some capacity.
• Excellent communication and interpersonal skills to effectively and professionally communicate with customers, sales professionals and other team members.
• Detail-oriented with the ability to multi-task and prioritize in a fast paced, high-volume environment with an emphasis on data entry accuracy and timeliness.
• Exceptional follow-through and organizational abilities.
• Ability to be able to work independently or as a team.
• Strong computer proficiency. 

Physical Requirements

• Position is largely a sedentary role with heavy phone and computer work.

Job Description_Front Desk_Admin Coordinator.docx