Banquets - Server

The Banquets Server works as a team member to execute exceptional group functions and events. Provides the highest standards of luxury service to guests. Properly maintains function space and equipment. Assists with set-up and break down of events. Expedites guest needs in a calm and unobtrusive manner. Exhibits a passion for food and beverage and possesses a strong knowledge of our culinary selections. Interacts with guests and communicates intelligently about OVI hotel, features, history and local attractions. Must have a passion for excellence and take initiative in ensuring luxury standards of service are consistently applied.

STANDARD SPECIFICATIONS: 

Requirements are representative of minimum levels of knowledge, skills and/or abilities.  To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other associates or guests.

SKILLS AND QUALIFICATIONS:

Essential: 

• Minimum of two (2) years serving experience in restaurant or banquet setting.

• Fluency in the English language.

• Valid CA Food Handlers Card

• Professional appearance and demeanor.

• Thorough knowledge of food, wines and spirits. 

• Excellent presentation and communication skills.

• Exhibits a warm and sincere approach to guest service.

• Enjoy working in a fast paced environment.

• Ability to provide service efficiently while conveying a warm and friendly demeanor.

• High energy, flexible and adaptable.

• Ability to “read” the guest and anticipate guest needs.

• Ability to remember orders with accuracy.

• Ability to memorize menu items and wine list.

• Ability to work under pressure and in a team environment.

• Ability to exercise patience and diplomacy.

• Ability to multi-task.

• Take initiative.

• Ability to work without constant, direct supervision.

   

Desirable:

• Fluency in a foreign language, preferably Spanish.

• Experience in the hospitality industry in banquets or other food and beverage positions.

• TIPs certification.

• Previous guest relations training.

   

ESSENTIAL JOB FUNCTIONS:

This job description in no way states or implies that these are the only duties to be performed by the associate occupying this position.  Associates will be required to perform any other job-related duties assigned by their supervisor.

• Complete opening and closing side work and set all tables according to standard.

• Serve and clear food and beverage items in a friendly yet unobtrusive and professional manner.

• Monitor guest needs throughout the meal to include: re-filling drinks, bussing plates and any other service provided to meet/exceed guests’ expectations.

• De-crumb and buss tables at conclusion of each course

• Reset tables with linen, china, glass and silver

• Attempt to take ownership in resolving guest issues with service/food whenever possible and report issues to Captain/Manager

• Recognize potential intoxicated, disruptive or undesirable guests and report to supervisor

• Maintain cleanliness and organization of all work areas and guest areas