HOTEL FRONT OFFICE AGENT-Hotel Rooms

Join Our Team as a Hotel Front Office Agent! 

Are you passionate about creating unforgettable guest experiences? Do you thrive in a fast‑paced, service‑focused environment where every interaction makes a difference? If so, we want you on our team!

As a Hotel Front Office Agent, you’ll be the welcoming face and friendly voice that sets the tone for our guests’ stay. From the moment they walk through our doors, you’ll ensure they feel acknowledged, supported, and delighted. You’ll handle guest registration with ease, share details about our resort amenities, and play a key role in shaping the guest experience from check‑in to check‑out.

Job Purpose:

Registers and provides service to hotel guests

Job Duties and Responsibilities:

(Note: Duties and responsibilities may be added, deleted, or changed at the sole discretion of Sycuan Management at any time)

1.    Registers hotel guests by acknowledging and welcoming guests entering hotel, retrieving credit card information, promptly entering guest information into database, providing guests with hotel room information, resort amenities, and hotel keys following established procedures. - 45%

2.    Provides guests with service by acknowledging guests, assisting guests with transportation, wake up calls, room service requests, offering appropriate casino information, up to date promotions, contests, giveaways, and concerts, providing related assistance, resolving guest disputes, and treating guests in a friendly and courteous manner. - 35%

3.    Provides accounting of transactions during shift by entering cash transactions in to property management system, counting currency, logging guest discount, vouchers, VIP points and credit cards on to cashier drop work sheet, balancing money drawer against generated cashier report following established procedures, and reporting discrepancies to the Hotel Front Office Manager. - 15% 

5.    Maintains a professional department image by consistently communicating and presenting information in a professional manner in team member and business interactions, securing confidential and sensitive departmental and guest data, and performing other duties as assigned. - 5%

Job Specifications:

Education and Experience:

Essential:

• 2 years of guest service experience

Desirable:

• Hospitality and/or lodging experience
• Cash handling experience

Skills and Knowledge:

Essential:

• Ability to interact effectively with team members and guests
• Ability to prioritize and perform multiple tasks and assignments
• Ability to communicate effectively in the English language
• Ability to understand and follow verbal directives and written directions
• Ability to perform data entry assignments
• Ability to maintain professionalism and composure
• Ability to accept constructive criticism
• Ability to read and complete forms and documents
• Ability to perform simple mathematical calculations
• Ability to sit or stand for up to eight hours
• Ability to work in a smoking environment
• Ability to maintain confidentiality
• Ability to appear for work on time

Desirable:

• Working knowledge of Infor HMS system
• Working knowledge of MS Word and Excel
• Multi-lingual

Supervisory/Managerial Accountability:

Direct:    None

Indirect:  None