Basic Needs Program Director

Come work for Keystone to support our mission of strengthening the capacity of individuals and families to improve their quality of life.

Keystone employees enjoy:

• A Flexible Workplace
• Great Work Culture
  
• Comprehensive job related training
• Growth Opportunities

Full Time employees at Keystone are offered a full slate of Benefits including: Medical, Dental, Vision, Flexible Savings Accounts and Health Savings Accounts. Benefit eligible employees also receive Sick and Vacation Leave, 12 Paid Holidays, Employer paid Life Insurance, Long Term Disability and Employer contributions to Health Savings Accounts and 403B matching.

Title: Basic Needs Program Director

Status: Regular, Full-Time

Classification: Exempt

Reporting Relationship: Vice President of Programs & Impact

Program/Department: Basic Needs

Supervision: Food Market Supervisor, Food Operations Manager, Resource Navigator, SNAP Navigator, Food Market Lead, Mobile Services Program Manager

Salary Range: $72,000 - $77,000/annually

Position Description:

The Basic Needs Program Director provides overall leadership, direction, and program development for Keystone's Basic Needs Programs, overseeing SNAP, Emergency Assistance, Mobile Services, and the Food Market and Warehouse. 

This position is responsible for program performance, data collection, daily operations, and supervision of all Basic Needs staff while coordinating program development, fundraising, evaluation, and communications for Basic Needs services. This position will prepare utilization reports for funders and management and serves on the Senior Management Team and supports agency-wide functions. 

Essential Functions:

40% Program Management

• Actively seeks opportunities to promote and implement best practices in all Basic Needs programs.
• Responsible for developing and implementing program evaluation program. 
• Plan, organize, coordinate, and administer the daily activities of the Basic Needs program.
• Oversee program volunteer activities.
• Develop an operational plan which incorporates goals and objectives that achieve the strategic goals of the program. 
• Collaborate with VP of Programs & Impact to manage grant proposals and reports for Basic Needs.
• Responsible for oversight and development of program budgets and utilization of program resources.
• Seek new funding opportunities in coordination with the development team.
• Provide leadership for and participate in fundraising events as needed.
• Actively participates in Senior Program Management Team staff meetings and all-staff meetings.

20% Staff Leadership

• Meet regularly with staff individually and as a team to provide coaching, support, and professional development.
• Guide staff in strengthening their skills and improving performance.
• Conduct staff performance reviews and establish clear goals and expectations.
• Manage staff administrative responsibilities, including approving timesheets and leave requests.
• Communicate agency policies and procedures and ensure consistent implementation.
• Interview, select, onboard, and train program staff as needed.

15% Food Center Operations

• Provide day to day oversight of the Food Center operations.
• Oversee day to day building security and safety including security and camera systems, user access and training.
• Greet building guests, provide tours and assist with use of meeting spaces as needed.
• Troubleshoot facilities, IT and program needs.
• Collaborate with Facilities to address any building maintenance needs.
• Communicate with building vendors as needed for repair or maintenance.

10% Community Leadership

• Educate public about program and community needs in coordination with the communications team.
• Provide leadership in promoting the mission, vision, values and programs of Keystone.
• Seek and develop relationships with new community partners and donors in coordination with the development team.
• Develop and implement community engagement strategies with community members to determine and develop program direction and goals.
• Promotes and represents the agency within the non-profit sector with funders, civic organizations and community wide.
• Represent Keystone Community Services at strategic food-related functions, board meetings, and networking events.

10% Data Management

• Act as database administrator for program data collection systems.
• Collect, organize and provide data for all reports and requests for information.
• Initiate changes in database to improve ability to capture information accurately.
• Oversee database training and monitor data integrity.

5% Other

• Performs other duties or projects as assigned, for the purpose of accomplishing specific agency objectives.

Qualification Requirements

• A bachelor's degree in Public Health, Food Science, Nutrition, Non-Profit Management or a related field
• Strategic planning experience of an operations program including budgeting, staffing, developing and maintaining community outreach and relationships
• Five years of experience in food support management and ability to maintain strong stable programs for local community members
• Prior senior management experience in a fast paced environment with strong judgement, critical thinking and problem solving skills
• Demonstrates ability to work and communicate effectively with people of diverse ethnic, economic, racial, and cultural backgrounds
• Prior knowledge and experience working with county based social service assistance and resource programs 
• Passion for Keystone's mission, programs, and commitment to supporting our community and program participants
• Prior experience developing relationships with community partners and vendors

Qualification Preferences

• An advanced degree in Public Health (MPH), Food Science, Nutrition, Non-Profit Management or a related field
• Food Manager Certification or to be able to obtain within the first three months of hire
• MN DOT Medical Card or to be able to obtain within the first three months of hire
• Fluency in a second language (Spanish, Karen, Hmong)

Physical Requirements

• Work is primarily performed in an office setting, with periodic visits to the Community Food Center, Food Market, and warehouse for oversight, meetings, and program coordination
• Ability to perform sustained computer work and use standard office equipment, with opportunities to change position as needed
• Ability to participate in meetings, communicate by telephone or video, and move between office and program spaces as needed
• Occasional handling of routine office materials and supplies 
• Occasional lifting, warehouse material handling, ladder climbing, and commercial vehicle operation are not essential functions of this role however may be required

Mental Requirements

• Exercise sound judgment and independent decision making while seeking supervisory guidance when appropriate
• Analyze program performance, budgets, and data; identify issues and develop practical solutions
• Plan, organize, and manage multiple priorities, deadlines, and interruptions
• Communicate clearly in writing and verbally with staff, community members, partners, and funders
• Provide staff leadership, coaching, and constructive conflict resolution
• Maintain confidentiality, professional conduct, and composure when addressing sensitive or complex matters
• Adapt to changing program needs and collaborate effectively with people from diverse backgrounds

Equipment Used

Able to use Microsoft suite software, telephone, calculator, and occasional 2- and 4-wheeled carts in warehouse

The above statements are not intended to encompass all the functions and qualifications of this position. Rather, they are intended to provide a general framework of the requirements of the job. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

EEO/AA EMPLOYER