Senior Case Manager

Program: Crotona II | 745 East 178th Street, Bronx, NY 10457

What You'll Do

As a Senior Case Manager, you’ll provide emergency crisis intervention to individuals and families facing an imminent housing crisis and who are at risk of shelter entry or re-entry. You’ll also provide immediate assistance to urgent and time sensitive referrals from the NYC Department of Homeless Services in an effort to prevent shelter entry or re-entry. Additional responsibilities include field work, community outreach, and presentations to community based organizations as well as providing support to the Case Management Supervisor and the Case Management Team.

Your responsibilities will include:

• Managing a high risk and crisis driven caseload, with constant regard to limited time constraints.

• Conducting emergency assessments and program intakes, providing appropriate urgent referrals for eligible clients, and providing immediate advocacy and assistance with obtaining public and private benefits in order to sustain housing stability.

• Working closely with the Homebase Housing Court Liaison to ensure client assistance during court proceedings.

• Coordinate with the Case Management Supervisor via case conferences, case consultations, and case record reviews to ensure a high standard of service delivery and program compliance with all regulatory guidelines regarding client care.

• Assisting with identification of service delivery gaps and developing service linkages.

• Supporting and mentoring Case Managers by providing leadership and peer counseling and co-facilitating trainings with supervisory team members.

• Conducting Homebase presentations at various community-based organizations.

You’re a great fit for this role if you have:

• Bachelor's degree in social work or a related field OR equivalent experience and skills.

• Knowledgeable of relevant state and county regulations.

• A minimum of two years’ experience in case management, assessment, counseling and crisis intervention preferred.

• Strong verbal, written, and negotiation skills, including experience in advocacy and mediation.

• Strong organizational and documentation skills.

• Ability to take the initiative, be dependable and resourceful, and pay keen attention to detail.

• Excellent organizational skills to enable successful management of multiple tasks in a timely manner in a fast paced and demanding environment.

• Knowledge of family systems approach to practice preferred.

• Knowledge of team concepts preferred.

• Computer literacy, particularly with Microsoft Office applications.

• Able to provide evening and weekend coverage as needed.

• Valid US Drivers’ license a plus.