Human Resources 019510 - Senior Human Resources Generalist

POSITION SUMMARY:

The Sr. Human Resources Generalist serves as a member of the Human Resources Department and directs day-to-day Human Resources functions for assigned client departments including employee relations, development and interpretation of policies and procedures, regulatory compliance, full cycle recruitment, conducting investigations, overseeing performance management and supporting safety policies and measures.  Assists in the development and implementation of human resources strategy to attract, recruit, retain and develop employees who are committed to the mission and values of the Greater Cleveland YMCA Association.

ESSENTIAL FUNCTIONS:

Employee Relations and Compliance

• Build positive relationships with the leadership and employees of assigned departments and areas. Provide a confidential, trusted source of information that is needed for leaders to manage the human capital aspects of their positions.
• Coach and advise leadership in employee relations matters, including the areas of performance improvement, corrective counseling, interpretation of HR policies and procedures; ensuring compliance to local, state and federal regulations e.g. ADA, FMLA and YMCA policy and procedure.
• Develop and maintain new employee orientation materials and conduct NEO sessions as needed.
• Conduct independent investigations, ensuring the maintenance of records, reports and logs.

• Assist in development, implementation & oversight of recognition programs and other events that promote employee engagement.
• Assist in the development of human resource policies and procedures and the communication of policies and procedures.
• Oversee the performance management system and processes for assigned departments and areas.
• Support the orientation and training of Dayforce tools for new hires and in other circumstances where training in Dayforce is required.    

Recruitment & Retention

• Manage full cycle talent acquisition process, including sourcing, interviewing, hiring and onboarding, ensuring measurement of recruitment methods in accordance with corporate polices and state and federal employment laws.
• Train leadership regarding internal and external recruitment practices.   
• Track relevant data and generate regular reports on the effectiveness of recruitment efforts.  Analyze data to spot trends and make recommendations to improve effectiveness and efficiency. 
• Ensure job descriptions are up to date, accurate and compliant with relevant federal, state and local laws for all positions.
• Plan and attend career fairs and other external opportunities to recruit employees and to increase awareness of the Greater Cleveland YMCA Association as a desirable employer.
• Conduct exit interviews to assist the organization in development of retention strategies. 

Safety

• Support the Executive Vice President, the Sr. VP of Programs and the District Executive Directors in implementing safety training for staff. Analyze employee accident and loss trends and assist in developing solutions to address losses.

Learning & Development

• Track and measure Y-USA leadership development programs for all leader levels by  monitoring, analyzing and reporting completion rates and program effectiveness.

• Continually evaluate human resources and safety training and procedures to monitor and analyze effectiveness and update curriculums as needed.

Continuous Process Improvement

• Develop and implement new approaches, procedure changes and innovative solutions to continually improve efficiency and employee experience. Identify, document and communicate process improvement opportunities. Partner with HR leadership in assessing, planning and implementing enhancements to processes and procedures.
• Assist in any special projects that arise (research, create reports, etc.) and other Human Resources work as required.

QUALIFICATIONS:

Education:

• Bachelor’s degree in Human Resources, Business Administration or related field.

Experience:

• Minimum of 5 year of human resources generalist experience to include employee relations, compliance, counseling, recruitment, performance management, policy and procedure interpretation and investigations.  
• Minimum of one year recruitment experience, preferably in a corporate human resources environment, including internet and social media sourcing,

Certification(s) & Requirements:

• Professional Human Resource (PHR) or other recognized HR certification preferred.
• Must maintain a valid Ohio Driver’s License and meet YMCA of Greater Cleveland driving criteria. 

Technical Skills and Knowledge:

• Demonstrated ability to deliver difficult messages and provide objective feedback to employees and leadership.
• Proven track record in using coaching to develop supervisors and support leaders in addressing employee relations issues.
• Ability to manage multiple projects and meet deadlines in a high-volume environment.
• Strong interpersonal communication skills and the ability to relate to diverse individuals.
• Ability to work independently and be a strong team player.
• Ability to perform work with a high degree of accuracy and organization.
• Excellent time management, customer service, and organizational skills.
• Strong computer skills including Microsoft Office suite with excellent Excel skills, experience with comparable HRIS system preference for Ceridian.
• Knowledge of state, local, and federal regulations associated with employment. 
• Excellent written and oral communication skills and strong interpersonal skills to be able to interact with all levels of organization, including professionals, senior management, employees and volunteers.
• Strong presentation and facilitation skills with the ability to deliver successful presentations to individuals and/or large groups at all levels of the organization.
• Ability to maintain confidentially regarding sensitive human resources information.  
• Commitment to the mission and cause of the YMCA and uphold its values and ethics.

• All employees are required to follow the child abuse and neglect reporting process including  form completion, calling children protective services (696-Kids) and notifying your immediate supervisor, branch executive, risk management and human resources department (s). 

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, and talk or hear.  The employee frequently is required to sit for extended periods.

WORK ENVIRONMENT:

• Performs work in an office setting with moderate levels of noise, sitting for long periods of time, repetitive motion using computers and phones, with exposure to fluorescent lighting.
• The noise level in the work environment is usually quiet to moderately noisy.
• Ability to travel frequently to non-corporate office locations and colleges and universities. Must possess a valid driver’s license, be able to drive, and have access to own vehicle.   

DISCLAIMER:

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.