Innovetive Petcare

ER Client Services Representative (CSR)

370 Greenbrier Drive, Charlottesville, VA 22901

On-site · Full-time · $20–$22/hr (as posted)

First seen by offpeak October 9, 2026

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Emergency Veterinary Client Service Representative (CSR) – Virginia Veterinary Specialty & Emergency
Do you thrive in fast-paced environments and enjoy supporting people during stressful moments? Virginia Veterinary Specialty & Emergency is seeking a compassionate and detail-oriented Client Service Representative (CSR) to join our Emergency Department. This role is essential in providing exceptional customer service to pet owners while supporting our veterinary team in delivering critical care.

About the Role As an Emergency Veterinary CSR, you’ll often be the first point of contact for clients and their pets. You will provide empathy, professionalism, and clear communication while ensuring smooth hospital operations. This is an opportunity to be part of a life-saving veterinary emergency team and make a meaningful impact every day.

Position Details

Full-time:
- 3 x 12-hour shifts
- 1 week day swing 11AM - 11PM
- Saturday and Sunday 7AM - 7PM
Dedicated to our Emergency Department (nights, weekends, and holidays required)
Night differential pay for evening and overnight shifts
Collaborative, supportive, and mission-driven hospital environment

Some of the responsibilities you will own in this role:

Welcome clients with warmth and compassion during stressful situations
Answer phones, schedule appointments, and manage patient check-ins and check-outs
Process payments and explain financial transactions clearly and professionally
Maintain accurate patient medical records
Support hospital cleanliness and organization
Work closely with veterinarians, technicians, and staff to ensure seamless patient care

Preferred Qualifications

Previous experience in veterinary, medical, or customer service roles preferred
Strong communication and problem-solving skills
Ability to stay calm, compassionate, and professional under pressure
Excellent organizational skills and attention to detail
Flexibility to work evenings, weekends, and holidays

Benefits

Be part of a dedicated veterinary emergency team that saves lives every day
Opportunities for career growth and training in the veterinary field
Supportive leadership and a collaborative work culture
Competitive compensation, ($20-22/h) including night differential pay
Comprehensive benefits package:
- Paid Time Off (PTO) and paid parental leave
- Health, dental, and vision insurance
- 401(k) with company match
- Employee discounts on veterinary services

At Virginia Veterinary Specialty & Emergency, we believe pets are family, and we are committed to providing the highest level of emergency veterinary care. If you are a motivated and compassionate individual looking for a rewarding career in veterinary client service, we want to hear from you!

Apply today to join our Emergency Department as a Veterinary Client Service Representative!