Holland Hospital
Medical Assistant (Zeeland Family Medicine)
8300 Westpark Way, Zeeland, MI 49464-7901
Full-time · $18.50–$24.83/hr (as posted)
First seen by offpeak October 9, 2026
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CURRENT HOLLAND HOSPITAL EMPLOYEES- Please apply through Find Jobs from your Workday employee account.
The Medical Assistant supports providers and care teams by performing clinical and administrative duties to ensure efficient, high-quality patient care. Responsibilities include obtaining vitals, preparing patients for exams, assisting with procedures, managing documentation, coordinating referrals, and providing patient education and follow-up. This role promotes positive patient experiences through effective communication, teamwork, and attention to detail in both primary and specialty care settings.$3,000 Sign On Bonus*
Pay Range: $18.50 - 24.83 USD
Employment Type: Full Time, 72 every 2 weeks.
Schedule: Monday through Thursday 7:30am to 4:30pm, no weekends or holidays.
Requirements: High School Diploma/GED required, Current Medical Assistant Certification or Registration or LPN required, BLS for the Healthcare Provider 60 days after hire required.
PATIENT CARE
- Maintains a confidential, safe, and patient-focused environment.
- Responds appropriately to patient emergencies in person and via phone.
- Applies clinical screening tools and obtains/upgrades patient information and vital signs.
- Orders labs, refills prescriptions, and coordinates referrals/testing per protocol.
- Reviews After Visit Summary (AVS) with patients and families to ensure understanding.
- Provides patient education on care gaps, preventive health, and AVS instructions.
- Supports accessibility needs and room setup adjustments.
- Manages referral communication and coordination with specialty offices.
- Follows up on test results and ensures care team addresses abnormal or pending items.
PROVIDER SUPPORT
- Collaborates with providers to form a patient-centered care team.
- Anticipates provider needs to enhance clinical productivity.
- Facilitates communication between patients, providers, and care teams.
- Screens calls, gathers relevant information, and communicates professionally.
- Ensures completion of confidential questionnaires and required forms.
- Manages appointment scheduling, cancellations, and urgent visit protocols.
- Coordinates with providers and pharmacy for medication management and adherence.
CLINICAL PROCEDURES
- Prepare patients and exam rooms for procedures (e.g., minor surgeries, wound care, pap smears).
- Assist providers during procedures by handing instruments, maintaining sterile fields, and supporting patient comfort.
DOCUMENTATION
- Accurately documents and updates patient records and medication logs.
- Maintains logs for clinical equipment, point-of-care testing, and sample medications.
- Obtains prior authorizations (as needed) and manages recalls, overdues, and EMR actions.
- Prepares charts for upcoming visits, ensuring all relevant records are available.
- Initiates standing or routine pre-visit orders per protocol.
- Coordinates with central services for proper categorization and routing of clinical documents.
Operational Excellence
- Contributes to continuous quality improvement and responds effectively to changes in clinical workflows, policies, or priorities.
- Engages in learning experiences and ensures compliance with policies and regulations.
- Maintains ethical billing practices and patient confidentiality.
- Communicates effectively with referral sources.
- Contributes to initiatives improving care coordination, reducing no-shows, and closing care gaps.
- Provides workflow improvement feedback related to planning, huddles, and team collaboration.
*Current employees not eligible for the sign on bonus
Holland Hospital is an Equal Opportunity Employer, please see our EEO policy