Field Training Manager - Dunkin'

As a Dunkin’ Field Training Manager, you will be a part of a fun, exciting culture that goes beyond training. Partnering with your Dunkin’ colleagues, you will use your experience and expertise to support our Franchisees through implementing and training national & regional initiatives.

Passion for success and building strong relationships with Field Operations, Franchisees and their Above Restaurant Leaders will be the foundation to influencing a culture centered around high performance and accountability which embodies our values and delivers on our brand promise. 

RESPONSIBILITIES

• Leads all training activities for new initiatives including product rollouts, guest service initiatives, processes, technology, and systems
• Facilitate virtual and in-person training experiences consistently using effective adult learning principles
• Presents content during regional meetings and training sessions with the Above Restaurant Leader audience
• Utilize project management tools and disciplines to execute project processes, including risk management, issues resolution, change management, quality assurance, and document management.
• Drives engagement in support of the initiative to influence franchisees to embrace the needed change within their business unit
• Actively partners to build relationships with cross functional team members, franchisees, and their above restaurant leaders to influence adoption of training principles.  
• Collaborates with field team to diagnose root causes for knowledge gaps, operational and training problems, and articulate potential solutions
• Acts as an ongoing Subject Matter Expert for franchisees and their Above Restaurant Leaders for brand initiatives.

• Participates in meetings with franchisees and cross functional team to strategize market and network plans, provide expertise and consulting as needed

EDUCATION QUALIFICATIONS

• Bachelor’s Degree and/or equivalent experience in restaurant and/or retail management with Training, Human Resource, or multi-unit management experience
  

EXPERIENCE QUALIFICATION

• 5-7 years Experience in restaurant and/or retail Training, Operations, or multi-unit management

REQUIRED KNOWLEDGE, SKILLS or ABILITIES

• Ability to work independently with minimal supervision and prioritize tasks accordingly

• Ability to work in a fast-paced setting

• Must be able to build credibility and trusting relationships

• Good oral, written and interpersonal skills

• Project Management skills

• Strong organizational, planning and time management skills

• Ability to influence & persuade without authority

• Demonstrates strategic thinking with strong problem-solving skills

• Strong technical skills in Microsoft Office products including Excel, PowerPoint and Outlook or equivalent

• Ability to conduct meetings and facilitate effective and engaging trainings in person and virtually.

• Sound business judgement and decision-making skills

• Change management

• Strong presentation skills

• Recognizes and provides feedback on better and innovative ways to accomplish objectives

• Helps identify and resolve project related risks and issues
  

Travel Recquired

• A minimum of 75% travel will be required in support of the position’s responsibilities.