Waterpark Manager

Company Description

Westgate River Ranch Resort & Rodeo provides you with the unique opportunity to meet and greet with guests who share your enthusiasm for the great outdoors at our authentic Florida dude ranch, which lies on 1,700 beautiful acres overlooking the scenic Kissimmee River and just one hour south of Orlando. Enjoy the surroundings and excitement that our amazing resort offers such as incredible outdoor recreational opportunities, including the River Country Water Park, horseback riding, airboat and swamp buggy rides, trap & skeet range, full-service marina and award-winning Saturday night rodeo. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company.

Job Description

As a Waterpark Manager, you will lead the daily operations of our one-of-a-kind water park while ensuring a safe, fun, and welcoming environment for guests and Team Members. You will oversee Aquatics staff, maintain safety and certification standards, develop operating programs and schedules, and help deliver an exceptional guest experience.

What's in it for you?

• Free lunch and water park entry.
• Career advancement opportunities.
• Fun and engaging work environment.

In this role, you demonstrate Westgate's core values of Passion, Integrity, and Work Ethic in every interaction.

What You'll Do as a Waterpark Manager:

• Recruit, hire, train, coach, and develop Aquatics Team Members while maintaining appropriate staffing levels.
• Conduct Aquatics classes, training, and in-service training programs.
• Develop, implement, and monitor waterpark programming, schedules, and daily operations.
• Establish clear responsibilities and expectations for the Waterpark team.
• Ensure all lifeguard certifications remain current and comply with American Red Cross requirements.
• Implement and maintain department policies, procedures, and safety standards.
• Analyze utilization data and operational information to support effective planning and decision-making.
• Conduct performance management, resolve conflicts, promote teamwork, and support Team Member development.
• Attend weekly meetings with department heads, supervisors, and managers.
• Conduct monthly department meetings and prepare operational reports.
• Prepare supervisory and accident reports while maintaining current knowledge of emergency and safety procedures.
• Maintain accurate Waterpark inventory records and coordinate reporting with CFI and Westgate accounting departments.
• Monitor weather and other conditions and make safety-based decisions regarding Waterpark operations, including temporary closure when necessary.
• Perform additional duties as assigned by the Director of Waterpark & Activities.

Qualifications

What You Will Bring as a Waterpark Manager:

• Bachelor's degree from a four-year college or university, or 2–3 years of related experience and/or training in an Aquatics department or large resort program, including at least 2 years in a supervisory capacity, or an equivalent combination of education and experience.
• American Red Cross Lifeguard, CPR, First Aid, and AED certifications preferred.
• Strong leadership, communication, organization, and time-management skills.
• Ability to recognize unsafe or hazardous conditions and respond appropriately and quickly during emergencies.
• Proven ability to multitask, meet deadlines, resolve conflicts, and lead a diverse team.

Requirements:

• Must be at least 18 years of age and possess a valid Florida driver's license to operate company golf carts.
• Ability to lift up to 50 pounds and lift or move more than 100 pounds with assistance.
• Ability to work in wet, humid, and outdoor conditions, including extreme heat and sun exposure.
• Must be available to work weekends, holidays, and flexible schedules as business needs require.
• Westgate Resorts is a Smoke and Tobacco-Free workplace. Except where prohibited by law, applicants who smoke or use tobacco products will not be considered for employment.
• Required to pass a background check, drug test, and provide proof of eligibility to work in the United States.
• Must uphold Westgate Resorts' standards of professionalism, safety, integrity, and exceptional guest service.

Additional Information

Why Westgate?  

• Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
• Paid Time Off – Vacation, Sick, and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay – Access Your Earnings When You Need Them
• Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts (FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) – Support When You Need It Most
• Life, Disability, Accident, Critical Illness, and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
• Low-Cost Gym Membership
• David A. Siegel Legacy Scholarship – One scholarship of up to $40,000 is awarded each year to one eligible dependent of a current Team Member.
• Career Growth and Advancement Opportunities
• Community Involvement – Give Back and Make an Impact

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying. This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.