Paramount Events - Catering & Conference Center Supervisor

Description

Join our team as a Catering & Conference Center Supervisor and play a key role in delivering exceptional hospitality experiences at one of our premier corporate dining accounts  This hands-on leadership position is responsible for overseeing daily catering operations, supervising and developing staff, coordinating events, and ensuring outstanding customer service. The ideal candidate is organized, proactive, and thrives in a fast-paced environment while leading by example and maintaining the highest standards of food service, safety, and professionalism. 

• Weekly and daily alterations to the schedule of employees based on business; ensure coverage daily from 7am to 5pm. 
• Develop hourly staff to create an evolving cohesive team, including training of technical skills and customer service traits 
• Ensuring that all parts for catering and commons are maintained, and product is rotated 
• Communicate regularly with our client's Hospitality team to ensure special requests are met 
• Input catering orders into the internal ordering system 
• Input and coordinate hybrid events into ordering system and send staff requests 
• Lead by example with team and as needed set, deliver and clean catering orders. 
• Daily communication with our client, warehouse team and kitchen about next day orders 
• Oversee room set-ups, ensuring floorplans are followed to client request 
• Manage activities of cooks (when catering calls for cooks) and dishwasher to oversee food production and cleanliness of entire foodservice areas 
• Monitor Mickey’s Linens to ensure linen count is sufficient for weekly events 
• Ensure chef is tending to finish needs of the delivered catered food 
• Collaborate with the front-of-house café manager to share staff resources as needed 
• Work with Paramount Events full-service sales team to coordinate and execute events 
• Report all incoming TPG event staff to Welcome Desk 
• Assist with managing utility staff to ensure all equipment, floors, and walls are clean and sanitary 
• Maintain organized and clean office spaces 
• Ensure uniform guidelines are enforced 
• Create and maintain cleaning schedule for deep cleaning of equipment (e.g. daily, weekly, monthly) 
• Ensure health code, per city of Chicago inspection process.  
• Develop positive and professional relationships with client liaisons 
• Report broken or malfunctioning equipment as needed, to ensure timely repairs 
• Participate in progressive discipline for staff, as needed.   
• Work at TPG headquarters as requested and at catering events as requested  
• Complete assigned projects in a timely manner, per stated deadlines 
• Other duties as assigned 

Requirements

• Minimum 3 years of supervisory experience in catering, hospitality, or food service.  
• Strong leadership, organizational, and customer service skills.  
• Experience coordinating catering events and managing staff.  
• Basic computer proficiency (email, Microsoft Office, and ordering systems).  
• Knowledge of food safety and sanitation standards.  
• Ability to stand for extended periods and lift up to 40 lbs.  
• Flexible schedule, including early mornings, evenings, and weekends as needed. 

Compensation and Benefits:?? 

This is an full-time, hourly, nonexempt compensated position with PTO, Sick Days and Paid Holidays. Employment includes full health benefits – medical, dental, vision, 401K eligible after one (1)?year?of employment. Other benefits include a free?shift meal and most weekends off.