Assistant General Manager

ASSISTANT GENERAL MANAGER

Hampton Inn Stockton | Stockton, California

ABOUT THE OPPORTUNITY

We are seeking a confident, experienced, and hands-on Assistant General Manager to support daily operations at Hampton Inn Stockton. Reporting to the Area General Manager, this position helps drive guest satisfaction, employee development, human resources practices, operational execution, and financial performance.

The ideal candidate is a strong people leader who understands that supportive accountability means setting clear expectations, providing coaching and resources, addressing concerns promptly, and following through consistently and fairly. We are especially interested in a leader who aspires to grow into a General Manager role and is motivated to build the skills, judgment, and experience needed for future hotel leadership opportunities.

WHAT YOU'LL DO

Hotel Operations & Guest Experience

• Support daily Front Office, Housekeeping, Maintenance, and Breakfast operations, maintaining a visible, hands-on leadership presence.
• Conduct regular inspections and ensure cleanliness, safety, guest readiness, preventive maintenance, and Hilton brand standards.
• Monitor guest feedback, resolve service concerns, and implement improvements that enhance guest experiences.
• Promote consistent execution of company policies, operating procedures, life safety requirements, and property priorities.

Leadership & Team Development

• Establish clear performance expectations and reinforce them through regular communication, coaching, recognition, and follow-up.
• Develop and mentor department supervisors and team members, strengthening their confidence, judgment, and accountability.
• Identify emerging talent, create development opportunities, and help prepare team members for expanded responsibilities as our company grows.
• Address attendance, conduct, and performance concerns promptly, respectfully, and consistently; document actions appropriately.
• Build a professional and positive culture in which team members feel supported and are accountable for their responsibilities.

Human Resources & Employee Relations

• Partner with the Area General Manager and Human Resources on recruitment, interviews, onboarding, training, retention, and employee development.
• Apply strong working knowledge of California employment practices, including wage-and-hour rules, meal and rest periods, overtime, timekeeping, and attendance.
• Handle employee concerns with confidentiality, sound judgment, fairness, and appropriate escalation to Human Resources.
• Support performance reviews, investigations as assigned, coaching, corrective action, and accurate personnel documentation.
• Monitor scheduling and payroll practices, identify potential compliance issues, and work with Human Resources to resolve them.

Financial & Business Performance

• Support the Area General Manager in achieving revenue, profitability, guest satisfaction, and operational performance goals.
• Monitor labor productivity, staffing, overtime, departmental expenses, cash handling, and controllable costs.
• Review hotel performance measures, identify opportunities, and follow through on improvement plans.
• Support purchasing controls, accurate reporting, and sales or revenue initiatives as assigned.

WHAT WE'RE LOOKING FOR

The successful candidate should have:

• Previous hotel management experience with direct responsibility for supervising, coaching, and developing employees.
• Strong practical human resources knowledge, including employee relations, performance management, attendance, documentation, and workplace compliance.
• Working knowledge of California employment and wage-and-hour practices.
• Demonstrated ability to combine supportive leadership with clear expectations and consistent accountability.
• Sound judgment, conflict-resolution ability, professionalism, and discretion with sensitive employee information.
• Strong organizational, communication, problem-solving, and operational follow-through skills.
• Working knowledge of hotel departments, guest service, labor management, and financial performance.
• Experience with Hilton-branded hotels.
• Prior Assistant General Manager, Operations Manager, or comparable hotel leadership experience preferred.
• A genuine desire to advance into a General Manager position, with a commitment to continuous learning and developing future leaders.

SCHEDULE & OPERATING EXPECTATIONS

Hotels operate 24 hours a day, 7 days a week, 365 days a year. Leadership schedules must remain flexible based on hotel needs.

• Availability to work varying schedules, including evenings, weekends, and holidays when required.
• Ability to respond to urgent operational issues and hotel emergencies outside regularly scheduled hours when necessary.
• Willingness to serve as Manager on Duty or acting property leader when assigned.

PHYSICAL & WORK ENVIRONMENT

This active hotel leadership position requires regular movement throughout guest rooms, public areas, offices, back-of-house spaces, parking areas, and hotel grounds. Work may involve standing, walking, bending, reaching, stairs, and varying indoor or outdoor conditions. Reasonable accommodations will be provided in accordance with applicable law.

COMPENSATION & BENEFITS

Salary Range: $72,500–$75,000 annually

Benefits: Health insurance; paid sick leave and vacation; holiday benefits; 401(k) with company matching; bonus opportunities; employee referral program; professional development and advancement opportunities.

Actual compensation will be determined based on job-related experience, qualifications, and skills. The position’s classification and applicable pay requirements will be determined in accordance with law.

JOIN OUR TEAM

We are looking for a leader who develops people, handles difficult conversations with care and professionalism, leads by example, and consistently delivers results. If you believe great hospitality starts with strong teams and supportive accountability, we encourage you to apply. Developing our people is a priority as we expand, and we want ambitious leaders who see this role as a meaningful step toward becoming a General Manager. Growth opportunities depend on individual readiness and business needs.

We are an Equal Opportunity Employer. Employment decisions are made without regard to any characteristic protected by applicable federal, state, or local law.

Grow with us. Let’s make hospitality feel like home.