Account Manager

The Operations Manager is responsible for overseeing janitorial operations and client relationships. This position ensures service excellence, contract compliance, employee engagement, safety performance, and financial results. The Operations Manager serves as the primary liaison between clients and operations teams, working to maintain high customer satisfaction while achieving business objectives.

Benefit Information: 

ABM offers a comprehensive benefits package.  For information about ABM’s benefits, visit Annual Benefits-Staff and Management

• Manage day-to-day janitorial operations for assigned customer accounts.

• Develop and maintain strong client relationships through regular communication and site visits.

• Ensure all services are delivered according to contract specifications, company standards, and customer expectations.

• Conduct routine quality inspections and implement corrective actions as necessary.

• Monitor account performance, customer satisfaction, and service metrics.

• Recruit, hire, train, develop, and retain janitorial team members and supervisors.

• Manage employee scheduling, staffing levels, attendance, and labor utilization.

• Ensure compliance with all company policies, client requirements, and safety regulations.

• Investigate and resolve customer concerns, complaints, and service issues in a timely manner.

• Oversee inventory management for cleaning supplies, equipment, and consumable products.

• Manage operating budgets, labor costs, and account profitability.

• Review payroll, labor hours, and operational reports for accuracy and efficiency.

• Identify opportunities for service enhancements, contract growth, and additional revenue.

• Coordinate special projects, floor care services, seasonal work, and emergency response activities.

• Maintain accurate operational records and prepare management reports as required.

Required

• High school diploma or GED required; associate's or bachelor's degree preferred.

• Minimum 5 years of management experience in janitorial, facility services, custodial, hospitality, or related operations.

• Proven experience managing client relationships and service delivery.

• Strong leadership, organizational, and problem-solving skills.

• Proficiency with Microsoft Office Suite and business management systems.

Preferred

• Bilingual English/Spanish.

• Experience managing multiple facilities or large-scale janitorial contracts.

• Knowledge of floor care, carpet care, green cleaning practices, and industry standards.

• Experience with budgeting, labor management, and P&L accountability.

Physical Requirements

• Ability to walk and inspect facilities for extended periods.

• Ability to lift up to 40 pounds occasionally.

• Frequent standing, bending, reaching, and climbing stairs.

• Ability to work flexible schedules, including evenings, weekends, and holidays when necessary.

Work Environment

• Commercial office buildings, manufacturing sites, and warehouses.

• Combination of office work and field-based operational oversight.