Fiscal & Business Specialist

Hiring Salary:  $43,888.00

This position is responsible for providing high level customer service to students and their families via face-to-face, email, and telephone.  This position will use the Banner student system to analyze and explain the student account.  This position will act as a resource for other departments for Banner student account related inquiries. They will also assist students in preparing the required forms needed for various appeals and provide documentation as needed.

This position is responsible for administering the Florida Prepaid Program.  

This position is also responsible for reconciling third party contracts and will provide back-up assistance to the Third Party billing unit as needed.

The University of South Florida is a top-ranked research university serving approximately 50,000 students from across the globe at campuses in Tampa, St. Petersburg and USF Health. In 2025, U.S. News & World Report recognized USF with its highest overall ranking in university history, as a top 50 public university for the seventh consecutive year and as one of the top 15 best values among all public universities in the nation. U.S. News also ranks the USF Health Morsani College of Medicine in the highest tier, placing it as one of the top 16 medical schools in the nation and inside the top 10 among public universities. USF is a member of the Association of American Universities (AAU), a group that includes only the top 3% of universities in the U.S. With an all-time high of $750 million in research funding in 2025 and as a top 20 public university for producing U.S. patents, USF uses innovation to transform lives and shape a better future. The university generates an annual economic impact of nearly $10 billion for the state of Florida. USF’s Division I athletics teams compete in the American Conference. Learn more at www.usf.edu.

• Provide high level customer service to students, families, and the university community in person, email or telephone. Use the Banner student system to analyze and explain the student account. Handle first level customer service escalation issues for the student workers.
• Administer the Florida Prepaid program by providing customer service and support to students and families; preparing, processing, and reconciling invoices; identifying outstanding payments; requesting payment postings; and reconciling payments received from the program.
• Perform term reconciliations for third party billing contracts.
• Provide back-up assistance to the Third Party Billing unit as needed.

Minimum Qualifications:  This position requires a High School diploma or equivalent with three years of work experience in positions with fiscal support duties. College or other relevant post-secondary coursework may substitute for the experience requirement on a year for year basis.

Degree Equivalency Clause: Four years of direct experience for a bachelor’s degree.
• Senate Bill 1310- The Florida Senate (https://www.flsenate.gov/Session/Bill/2023/1310) is conditional upon meeting all employment eligibility requirements in the U.S.
• SB 1310: Substitution of Work Experience for Postsecondary Education Requirements
• A public employer may include a postsecondary degree as a baseline requirement only as an alternative to the number of years of direct experience required, not to exceed:
• (a) Two years of direct experience for an associate degree;
• (b) Four years of direct experience for a bachelor’s degree;
• (c) Six years of direct experience for a master’s degree;
• (d) Seven years of direct experience for a professional degree; or
• (e) Nine years of direct experience for a doctoral degree
• Related work experience may not substitute for any required licensure, certification, or registration required for the position of employment as established by the public employer and indicated in the advertised description of the position of employment.
• Minimum Qualifications that require a high school diploma are exempt from SB 1310.