Intake Coordinator

POSITION SUMMARY:

Facilitates the conversion of referrals to admissions through the completion of the intake process and the use of effective phone and customer service skills.

ESSENTIAL JOB FUNCTIONS, DUTIES, AND RESPONSIBILITIES:

•   Complete financial clearance for all referrals by determining eligibility.

•   Process referrals to assure pre-qualifying of patients efficiently.

•   Verifies all primary and secondary insurance information for all incoming patients to include service coverage, benefit maximums and limitations, co-insurance/co-payment, pre-existing clause, coverage

•   Determine effective and termination dates, type of plan, and provider network status.

•   Complete all information with attention to timely filing dates and special filing requirements.

•   Analyze admission data and prepare assigned reports

•   Loads all patient demographic insurance and benefit information into appropriate software system

•   Communicates effectively   with the referral sources   and   team   members   to support   the   business partnerships being developed by the sales team

•   Establish positive relationships with insurers and managed care entities; Third party payors and Case Managers.

•   Obtain complete and accurate information to facilitate the admissions process and to maximize the likelihood of reimbursement.

•   Utilizes reports to assure accurate and timely information is documented in the appropriate software system.

•   Excellent Communication, Customer Service & Time Management Skills