CTM, State Reporting and Compliance

Leads the design and continuous improvement of the systems and operating processes that enable State Reporting and Compliance (SRC) to function effectively. The position ensures SRC has reliable tools, workflows, monitoring, and documentation to support submission readiness, data quality, regulatory compliance, and campus support. The CTM translates business needs into requirements, coordinates testing and implementation, partners with Information Technology and other stakeholders to resolve system and process issues, and ensures solutions are practical, sustainable, and aligned to district priorities. The CTM directly supervises the Coordinator 2 – Systems Operations / Knowledge Management and is accountable for the consistency, reliability, and continuity of SRC’s internal systems and operational processes.

1.        Own and maintain the SRC systems and technology roadmap and operating model, including intake, backlog management, prioritization, requirements, testing, release/change control, adoption, support, documentation, and lifecycle management for SRC-managed solutions.
2.        Directly supervise the Coordinator 2 - Systems Operations / Knowledge Management; set priorities, assign work, establish performance expectations, coach and evaluate performance, review deliverables, and ensure cross-training and backup coverage. Through the Coordinator 2, ensure reliable SharePoint/source-of-truth administration, SOP governance, version control, change and decision logs, recurring calendars, documentation standards, and professional-learning logistics/material readiness.
3.        Translate complex state-reporting, compliance, data-quality, and campus-support needs into clear business requirements, user stories, acceptance criteria, data definitions, implementation plans, and measurable outcomes
4.        Lead the design, development, maintenance, adoption, and support of SRC-owned dashboards, workflow tools, issue-routing solutions, monitoring products, automations, and Power BI products; ensure solutions are reliable, usable, maintainable, and aligned to business needs.
5.        Serve as the principal SRC partner to Information Technology for PowerSchool, Ed-Fi, integrations, enterprise architecture, security, automation, enhancements, and technical defects; determine when a need should be solved within SRC versus through enterprise IT and define ownership, dependencies, escalation paths, and support expectations.
6.        Prioritize enhancements, defects, technical debt, vendor/project work, and available capacity based on statutory risk, student and funding impact, operational urgency, effort, dependencies, and portfolio priorities; hold delivery partners accountable for scope, milestones, quality, documentation, and transition to support.
7.        Enforce enterprise business-led testing, data-quality, and change-control practices, including representative test scenarios, defect documentation, UAT, regression validation, business sign-off, approved data sources and definitions, reconciliation checks, access controls, and required privacy/cybersecurity standards.
8.        Coordinate rapid triage of critical reporting-system issues; ensure a documented workaround or action plan is established within the adopted service level and communicate risk, ownership, status, and escalation needs to leadership.
9.        Lead recurring systems roadmap reviews and maintain the documentation required for continuity and auditability, including architecture diagrams, data dictionaries, requirements, test evidence, release notes, change records, ownership matrices, recovery procedures, delivery status, defect aging, dependencies, and unresolved risks.
10.        Drive continuous improvement of SRC systems by reducing manual monitoring, duplicate entry, spreadsheet dependence, and temporary workarounds; partner across SRC, business owners, and IT to address root causes, support adoption and training, and escalate delivery, ownership, staffing, capacity, or resource barriers to the Director 2 with clear options and recommendations.
11.        Other duties as assigned. (Note: No additional information is needed in this text box.)
 

EDUCATION
Bachelor's degree in information systems, computer science, data analytics, business, education, public administration, or a related field. Equivalent directly related experience may be considered in accordance with district policy.
WORK EXPERIENCE
Experience with Texas public-school data and PEIMS/TSDS reporting; PowerSchool or a comparable student information system; Ed-Fi; Power BI; enterprise data platforms; workflow automation; agile product delivery; and data governance. Project management, business analysis, analytics, or relevant platform certification preferred.
TYPE OF SKILL AND/OR REQUIRED LICENSING/CERTIFICATION
Software
Advanced Microsoft 365, Excel, Power BI, SharePoint, and workflow/automation tools; working knowledge of data models; familiarity with PowerSchool, Ed-Fi, ticketing systems, version control, and enterprise testing tools.

Certifications/Licensure
NA

Equipment
Standard office equipment, including computer, copier, and presentation equipment.
LEADERSHIP RESPONSIBILITIES
Level 3 - Directly supervises a team and may oversee vendors, contractors, or project resources. Establishes priorities and delivery standards; assigns and reviews work; coaches and evaluates performance; ensures cross-training and backup coverage; resolves escalated issues; and provides input on hiring, staffing, resources, and budget. Also leads a sustained portfolio of cross-functional technical work across SRC and Information Technology.
WORK COMPLEXITY/INDEPENDENT JUDGMENT
Work is non-standardized and widely varied, requiring evaluation of complex technical, operational, regulatory, and organizational variables. The position develops new approaches when existing solutions are inadequate and regularly recommends decisions of significance to the division.
BUDGET AUTHORITY
- Specifies requirements for plans and budgets and participates in budget development. Monitors assigned resources, vendor commitments, and technology costs as delegated.
PROBLEM SOLVING
Exercises substantial discretion in resolving high-impact system and data problems across departments. Develops solution options, evaluates risk and dependencies, and recommends or approves approaches within delegated authority.
IMPACT OF DECISIONS
Decisions have considerable districtwide impact and may affect statutory reporting, funding, student records, operational continuity, data security, and leadership confidence. Errors may be difficult to detect and can create significant delays or compliance exposure.
COMMUNICATION/INTERACTIONS
Negotiates and influences across SRC, IT, campus and central-office leaders, vendors, and senior management. Converts technical and regulatory complexity into clear decisions, commitments, and escalation points.
CUSTOMER RELATIONSHIPS
Anticipates internal customer needs, establishes service and product standards, and leads resolution of systemic or sensitive issues while balancing user needs, enterprise architecture, policy, and reporting risk.
WORKING/ENVIRONMENTAL CONDITIONS
Work is normally performed in a typical interior office environment. The position may require travel to district facilities and campuses, periodic extended hours, and availability during critical reporting windows.